Service Delivery Manager

3 days ago

Heidelberg, Victoria, Australia Kids First Australia Full time

About Kids First

Kids First is a leading provider of educational, family and support services for children and families in Melbourne. Our mission is to strengthen families so that children can thrive.

We are at the forefront of responding to community needs with a proud history and progressive mindset. Our programs are evidence-based and built on more than 125 years of service.

**Job Title:** Service Delivery Manager - Family Services

**About the Role:**

We have an exciting opportunity for a Team Leader to join our team working within NEMA Orange Door; a multi-agency hub that delivers high quality, safe and effective responses, in partnership with Family Safety Victoria (FSV).

In your new role, you will:

  • Lead a team of multi-agency practitioners to deliver high quality, safe, and effective service responses for women and children seeking support through the Orange Door.
  • Support practitioners to deliver screening, triage, assessment, crisis responses, service planning, targeted interventions, allocation and coordinated referrals consistent with the Integrated Practice Framework, Operational Guidelines, and relevant risk assessment tools and frameworks including MARAM and Best Interests Framework.
  • Meet team service delivery performance and data reporting requirements.
  • Foster excellent working relationships with internal and external stakeholders.
  • Drive formal supervision, and yearly agency performance development reviews of Kids First staff.

**What You'll Need:**

  • Tertiary qualifications in Social Work, Psychology, or similar field.
  • No less than 3 years' experience working in the child welfare and/or family violence sectors.
  • Experience working with families and children presenting with complex needs and risk issues in any of the following areas: Family Services, Child Protection, Intake and Assessment and/or other services working with vulnerable families and children.
  • Current Working with Children Check (WWCC).
  • Leadership experience required.

**Benefits & Perks:**

  • SCHADS Level 7 + Super + NFP Salary Packaging ($83,574-$101,633 per annum) for a full-time position based in Heidelberg (Wurundjeri Country).
  • Flexible work arrangements, including working from home two days a week and access to annual leave.
  • Three days ex-gratia leave per year.
  • Portable long service leave.
  • Ongoing professional development opportunities.

**Why Join Us?**

We welcome everyone to apply, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation, and physical ability. We are committed to creating a workplace culture that values diversity and inclusion.

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