Customer Service Team Lead Position in Heidelberg

7 days ago


Heidelberg, Victoria, Australia Michael Page Full time
Job Description

We are seeking a highly skilled Customer Service Team Leader to join our team in Heidelberg.

The ideal candidate will have a proven track record of leading customer service teams and driving business outcomes.

This is an exciting opportunity for a motivated and results-driven individual to take on a leadership role and make a significant impact on our organization.

About the Role
  • Lead a team of 8 customer service professionals to deliver exceptional service to our clients.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Maintain strong relationships with internal stakeholders to ensure seamless communication and collaboration.
  • Provide training and development opportunities to enhance the skills and capabilities of team members.
Key Responsibilities
  1. Manage day-to-day operations of the customer service team, ensuring efficient workflows and productivity.
  2. Analyze customer feedback and data to identify trends and areas for improvement.
  3. Collaborate with cross-functional teams to drive business growth and expansion.
  4. Stay up-to-date with industry trends and best practices to continuously improve customer service standards.
What We Offer
  • A competitive salary of $75,000 plus superannuation benefits.
  • A dynamic and supportive work environment located in the heart of Heidelberg.
  • Ongoing professional development opportunities to help you grow and succeed in your career.

We are looking for a talented and experienced Customer Service Team Leader who is passionate about delivering exceptional customer experiences. If you have a strong background in customer service leadership and are eager to take on a new challenge, please submit your application.



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