Customer Service Team Lead Position in Heidelberg
1 day ago
We are seeking a highly skilled Customer Service Team Leader to join our team in Heidelberg.
The ideal candidate will have a proven track record of leading customer service teams and driving business outcomes.
This is an exciting opportunity for a motivated and results-driven individual to take on a leadership role and make a significant impact on our organization.
About the Role- Lead a team of 8 customer service professionals to deliver exceptional service to our clients.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain strong relationships with internal stakeholders to ensure seamless communication and collaboration.
- Provide training and development opportunities to enhance the skills and capabilities of team members.
- Manage day-to-day operations of the customer service team, ensuring efficient workflows and productivity.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Stay up-to-date with industry trends and best practices to continuously improve customer service standards.
- A competitive salary of $75,000 plus superannuation benefits.
- A dynamic and supportive work environment located in the heart of Heidelberg.
- Ongoing professional development opportunities to help you grow and succeed in your career.
We are looking for a talented and experienced Customer Service Team Leader who is passionate about delivering exceptional customer experiences. If you have a strong background in customer service leadership and are eager to take on a new challenge, please submit your application.
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