Service Improvement Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeTransformation Full time $90,000 - $120,000
Service Improvement Specialist

We are seeking a skilled Service Improvement Specialist to join our team. As a key member of our organization, you will be responsible for transforming service delivery and inspiring change.

About the Role:

  • Embed person-centred care principles and drive service model improvements across programs.
  • Coach and guide teams in adopting senior services models of care.
  • Lead local practice improvement initiatives and embed sustainable changes.
  • Support efficient workflows aligned with service model principles.
  • Conduct program and process reviews to support person-centred practices.
  • Drive capability development and capacity building across services.
  • Collaborate with shared services and stakeholders to ensure high-quality, safe services.

About You:

  • A strategic thinker and change leader with a passion for improving service delivery.
  • A bachelor's degree in a relevant field or equivalent experience.
  • 5+ years of experience in coaching, change management, or service improvement.
  • Strong communication, analytical, and organisational skills.
  • Proven ability to influence and lead transformational change.
  • A customer-focused mindset and collaborative approach.

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