Senior Customer Service and Administration Coordinator

1 month ago

Ballarat, Victoria, Australia gforce employment + recruitment Full time

We are seeking a highly skilled Senior Customer Service and Administration Coordinator to join our team at gforce employment + recruitment in Ballarat.

Our client is a prominent workwear and safety retailer providing a diverse range of products. They are known for their commitment to quality, value, and exceptional service, supported by an innovative business model and modern store design.

About the Opportunity

This role offers a rewarding career path with opportunities for growth and development. You will have the chance to work closely with our experienced team, develop your skills, and make a real impact on the success of our clients.

The estimated salary for this position is $55,000 - $65,000 per annum, depending on experience and qualifications.

Key Responsibilities:
  • Greet and assist customers in-store, via phone, and email, ensuring exceptional customer service standards.
  • Analyse customer needs and recommend suitable products, promoting sales and driving business growth.
  • Enter sales orders into the system, ensuring accurate data entry and completion of orders, maintaining high levels of efficiency and productivity.
  • Maintain a well-organized store, manage stock levels, and ensure accurate pricing, meeting company standards.
  • Efficiently operate POS and EFTPOS systems, streamlining transactions and enhancing customer experience.
  • Refer potential large business opportunities to account managers, fostering relationships and driving revenue growth.
Requirements:
  • Strong communication skills and proven experience in customer service, with a focus on building strong relationships.
  • Demonstrates high-level administration skills, including proficiency in software and data entry.
  • Excellent computer skills, with experience in using POS systems and managing inventory.
  • Ability to upsell, think critically, and work both independently and as part of a team, delivering results in a fast-paced environment.
What We Offer:
  • A competitive salary package, including base salary and performance-based bonuses.
  • Ongoing training and professional development opportunities, supporting career advancement.
  • A dynamic and supportive work environment, encouraging collaboration and innovation.
How to Apply:

If you are a motivated and enthusiastic individual looking for a challenging and rewarding role, please submit your application, including your resume and cover letter.

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