Technical Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Position Partners Full time

**Role Overview**

Aptella is seeking a highly skilled Technical Support Specialist to join their team. As a key member of the Support Services team, you will be responsible for providing expert technical support to customers in relation to service, hire, and sales of GIS/Mapping, GPS, Total Station, Machine Control, and Software solutions.

**Key Responsibilities**

  • Providing technical phone support to customers
  • Managing support cases within the Case Management Framework
  • Field support for Geospatial products and Machine Control products
  • Internal support for the Field Services Team
  • Assisting the Pre-Delivery Team Leader in setting up hire equipment and Geo-Spatial deliveries
  • Assisting the Field Services Scheduler with field service requirements and scheduling
  • Customer liaison to assist with delivery requirements and system setup
  • Delivery of training to customers on Geospatial Products

**Requirements**

  • Experience with surveying practices, techniques, and concepts
  • Experience with survey data preparation and various software packages
  • Background in GPS & 3D Machine Control
  • Excellent communication and organizational skills
  • Strong attention to detail
  • Team-oriented, excellent interpersonal skills, and positive outgoing personality
  • Goal-oriented, outcome-focused, performance-driven
  • Ability to build and manage relationships
  • Sound computer skills and ability to use Microsoft Office applications
  • Display a high degree of professionalism and positive attitude
  • Strong technical aptitude
  • Able to work independently with minimal direction
  • Ability to build and manage customer relationships and expectations

**Why Join Us?**

Aptella is a company with an inclusive and collaborative working culture. With an 82% employee engagement rate, we are the place to work. You will be working with evolving and emerging technology as well as great people who are very capable and passionate about what they do. Aptella believes in diversity of thinking so you will have the ability to make an impact no matter what role you are in.

Aptella provides continuous development for all employees, career progression, reward and recognition, flexible working days and hours, hybrid work (work from home and office), generous parental leave provisions, salary sacrificing benefits, travel, and a wellness program.

Aptella strives for excellent service delivery and taking pride in what we do. If you share these passions in your career, we would like to hear from you.

Aptella is an equal opportunity employer that values diversity – we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery. We encourage all suitably qualified applicants to apply.

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