Field and Partner Solutions Engineering Manager, ANZ

1 month ago

Sydney, New South Wales, Australia Zoom Full time
About the Role

The Field and Partner Solutions Engineering Manager - Australia and New Zealand (ANZ) is a key position that requires a dynamic leader with extensive experience in leading pre-sales engineering teams in Software as a Service (SaaS) vendors, with a significant emphasis on Unified Collaboration as a Service (UCaaS) and Contact Centre as a Service (CCaaS).

This leadership role will be responsible for serving as the business partner to the Head of ANZ, as well as the ANZ Sales and Channel Leadership, and tasked with contributing to strategic planning, headcount growth, coverage models, and business strategy.

The ideal candidate will be a self-driven experienced leader who can work with the ANZ Solutions Engineering team to remove obstacles and allow them to focus on their priorities.

Responsibilities
  • Oversee and lead the ANZ Field and Partner Solutions Engineering team
  • Set and execute the technical ANZ pre-sales direct and channels/partner strategy
  • Drive the Zoom vision, including in-person presentations at key customer and partner-facing events
  • Build business plans with ANZ sales, channel, customer success, and marketing cross-functional partners
  • Define and implement Zoom partner technical enablement and demand generation events
  • Coach and mentor both experienced and early-in-career (EIC) team members
  • Handle business, technical, personnel, and customer escalations
Requirements
  • 3+ years leading a technical pre-sales direct and channels organization
  • Strong business acumen, presentation skills, and executive presence
  • Understand partner's business and how Zoom services can enhance their value proposition
  • Industry-competitive knowledge including solution, technology, and product offerings from Microsoft, RingCentral, 8x8, Nice, Cisco Systems, and other vendors
  • Be self-motivated, organized, and a strategic thinker with the ability to break down ambiguous/complex problems and deliver a cohesive recommendation
  • Typically requires Bachelor of Science (BS)/Bachelor of Engineering (BE) or equivalent
About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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