Field and Solutions Engineering Manager, ANZ

3 weeks ago

Sydney, New South Wales, Australia Zoom Full time
About the Role

The Field and Partner Solutions Engineering Manager - Australia and New Zealand (ANZ) is an exciting position. We are seeking a dynamic leader who possesses extensive experience leading pre-sales engineering teams in Software as a Service (SaaS) vendors, with a significant emphasis on Unified Collaboration as a Service (UCaaS) and Contact Centre as a Service (CCaaS).

This leadership role will be responsible for serving as the business partner to the Head of ANZ, as well as the ANZ Sales and Channel Leadership, and tasked with contributing to strategic planning, headcount growth, coverage models and business strategy.

The ideal candidate will be a self-driven experienced leader who can work with the ANZ Solutions Engineering team to remove obstacles and allow them to focus on their priorities. (This role can be based in Sydney or Melbourne)

About the Team

The Zoom solutions engineering team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

  1. Oversee and lead ANZ Field and Partner Solutions Engineering team
  2. Set and execute the technical ANZ pre-sales direct and channels / partner strategy
  3. Drive the Zoom vision, including in-person presentations at key customer and partner facing events
  4. Build business plans with ANZ sales, channel, customer success and marketing cross-functional partners
  5. Define and Implement zoom partner technical enablement and demand generation events
  6. Coach and mentor both experienced and early in career (EIC) team members
  7. Handle business, technical, personnel and customer escalations

Requirements

  1. 3+ years leading a technical pre-sales direct and channels organisation
  2. Strong business acumen, presentation skills, and executive presence
  3. Understand partner's business and how Zoom services can enhance their value proposition
  4. Industry competitive knowledge including solution, technology and product offerings from Microsoft, RingCentral, 8x8, Nice, Cisco Systems and other vendors
  5. Be self-motivated, organised, and a strategic thinker with the ability to break down ambiguous/complex problems and deliver a cohesive recommendation
  6. Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

What We Offer

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

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