Field and Partner Solutions Engineering Manager, ANZ

4 weeks ago

Sydney, New South Wales, Australia Zoom Full time

About the Role

The Field and Partner Solutions Engineering Manager - Australia and New Zealand (ANZ) is a key position within our team. We are seeking a seasoned leader who has extensive experience in leading pre-sales engineering teams in Software as a Service (SaaS) vendors, with a strong emphasis on Unified Collaboration as a Service (UCaaS) and Contact Centre as a Service (CCaaS).

This leadership role will be responsible for serving as the business partner to the Head of ANZ, as well as the ANZ Sales and Channel Leadership, and contributing to strategic planning, headcount growth, coverage models, and business strategy.

The ideal candidate will be a self-driven experienced leader who can work with the ANZ Solutions Engineering team to remove obstacles and allow them to focus on their priorities.

About the Team

The Zoom solutions engineering team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

  • Oversee and lead the ANZ Field and Partner Solutions Engineering team
  • Set and execute the technical ANZ pre-sales direct and channels/partner strategy
  • Drive the Zoom vision, including in-person presentations at key customer and partner-facing events
  • Build business plans with ANZ sales, channel, customer success, and marketing cross-functional partners
  • Define and implement Zoom partner technical enablement and demand generation events
  • Coach and mentor both experienced and early-in-career team members
  • Handle business, technical, personnel, and customer escalations

Requirements

  • 3+ years leading a technical pre-sales direct and channels organisation
  • Strong business acumen, presentation skills, and executive presence
  • Understand partners' businesses and how Zoom services can enhance their value proposition
  • Industry-competitive knowledge including solution, technology, and product offerings from Microsoft, RingCentral, 8x8, Nice, Cisco Systems, and other vendors
  • Be self-motivated, organised, and a strategic thinker with the ability to break down ambiguous/complex problems and deliver a cohesive recommendation
  • Typically requires a Bachelor of Science (BS) or Bachelor of Engineering (BE) or equivalent

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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