Sales and Customer Service Team Lead
3 weeks ago
The Membership Manager role at our Canberra City club is a highly rewarding opportunity to lead a team of Member Support Consultants (MSC) in achieving new sales targets and member retention budgets. As a key member of our team, you will oversee front desk operations to deliver exceptional, personalized service to our members.
About the Role:
- Manage the daily workflow of the MSC team to ensure the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Ensure that enquiries via phone, email or in person are responded to within 24 hours
What We Offer:
- A competitive OTE of $80,000 made up of base salary and commission, plus superannuation
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
About Us:
Fitness First is part of the Fitness and Lifestyle Group (FLG), which operates over 500 physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.
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