UniLodge Customer Service Team Lead
3 days ago
We are seeking an experienced Customer Service Manager to lead our front-line team at UniLodge @ UC - UC Lodge.
This is a permanent full-time opportunity, working 38 hours from Monday to Friday.
Key Responsibilities- Customer Support: Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Team Leadership: Build a high-performing team by aiding with recruitment, delivering relevant training and development opportunities, and providing timely feedback on performance.
- Accounting and Administration: Ensure accurate accounting of all resident-related accounts for rental and sundries, and complete check-in and check-out processes for residents.
- Facilities Management: Liaise with third parties regarding building facilities management, including maintenance, contract cleaners, and security.
- Experience: Similar work experience within student accommodation or hospitality industry.
- Customer Focus: Strong customer service focus and ability to resolve questions, queries, and issues raised by team members, residents, and prospective residents/visitors.
- Autonomy: Ability to work autonomously, manage a diverse range of tasks independently and reliably, and prioritize tasks effectively.
- Communication Skills: Strong written and verbal communication skills, including ability to think creatively and independently solve problems.
- Technical Skills: Confident computer skills, including ability to use various systems and Microsoft Suite.
- Work Rights: Unrestricted work rights in Australia.
- Certifications: National Police Check (completed within last 3 months), at your own cost, and Working with Vulnerable People's Check (ACT).
If you have a strong background in customer service, leadership, and administration, and are passionate about delivering exceptional experiences, we would love to hear from you.
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