Customer Service Team Lead
1 month ago
We are seeking an exceptional Customer Service Team Lead to join our team in a corporate environment. As a valued member of our organization, you will have the opportunity to build on your customer service skills and lead a small team.
About UsAt Canon Business Services ANZ, we are a market leader in Business Process Optimisation and IT services for over 20 years. Our mission is to help organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs.
Our company values include dedicated customer focus, agile approaches to solving key challenges, and a commitment to delivering the best service management experience possible. Many clients have partnered with us for more than a decade, and we are trusted by industry leaders due to our reliable, scalable, and cost-effective solutions.
About the RoleThis varied role offers the opportunity to establish and maintain a day-to-day relationship with the customer and provide excellent administration services for government and corporate clients. You will develop an understanding of the customer's business to anticipate their needs and generate additional revenue.
Key responsibilities include ensuring team/site productivity, customer, and employee engagement targets are achieved through operational management and effective leadership of a team. You will also perform daily operational/administration tasks as necessary, ensuring quality assurance standards are met.
The ideal candidate will possess excellent administrative, time management, and organizational skills, with a strong customer service mindset. Knowledge of MS Office and the ability to quickly learn new technologies are also essential.
Please note that you must be an Australian Citizen at the time of submitting your application to be considered for this role.
What We OfferIn return, we offer the stability of a highly regarded global brand committed to investing in its people and platforms. Flexible working arrangements are available, allowing for a better work-life balance. We believe in the power of an inclusive and diverse workforce, and we trust that you will bring your authentic self to work.
We are an equal opportunity employer, and all applicants will be considered. Benefits may vary depending on the nature of your employment with Canon Group and the country where you work.
$60,000 - $80,000 per annum, depending on experience.
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