Sales and Guest Experience Team Lead

1 month ago


Canberra, ACT, Australia Belgravia Leisure Full time
About the Role

As a seasoned Sales and Guest Experience Manager at Belgravia Leisure, you will lead a team of guest experience staff to achieve new member and program enrolment sales targets and key performance indicators (KPIs). You will be responsible for delivering exceptional customer service and fostering a culture of innovation.

Key Responsibilities
  • Meet monthly new member and program enrolment targets and associated KPIs, working closely with the leadership team to drive business growth.
  • Manage retail budgets and stock control KPIs, ensuring optimal inventory levels and minimizing waste.
  • Maintain high Net Promoter Score (NPS) and mystery shop scores, adhering to KPIs set by Belgravia Leisure.
  • Collaborate with the Centre Manager to implement corrective action plans, addressing any shortfalls in meeting membership and program enrolment targets.
  • In consultation with the Centre Manager, set new member and growth targets on a daily, weekly, or monthly basis, driving business expansion.
  • Provide exceptional customer-centric experiences in person and over the phone to existing and prospective members and guests, setting a positive tone for the brand.
  • Process memberships and data entry in line with company processes, maintaining accurate records and ensuring seamless customer experiences.
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems efficiently, minimizing errors and maximizing revenue.
  • Create rosters that align with business budgets and the four principles of time and attendance, optimizing staff scheduling and productivity.
  • Demonstrate behaviours consistent with the Belgravia Leisure Values, embodying the organization's mission and vision.
Requirements
  • National Police Check
  • Working with Vulnerable People
  • Current CPR Certificate
  • Current First Aid Certificate (Level 2)
  • Legal working rights in Australia
Salary Information

The estimated annual salary for this role is around $70,000 - $90,000, depending on experience and qualifications.



  • Canberra, ACT, Australia Rydges Full time

    About Rydges CanberraLocated in the heart of the capital city, our hotel combines heritage charm with modern local hospitality. We're committed to providing genuine guest experiences and a refreshing atmosphere.Key Responsibilities:Ensure smooth and efficient Front Office operations while delivering exceptional guest service.Lead by example, inspiring team...


  • Canberra, ACT, Australia Accor Full time

    Accommodation Packages and Guest ServicesWe are seeking a highly organized and detail-oriented individual to join our team as a Luxury Hotel Guest Experience Coordinator at Novotel Canberra, located in the heart of the city.The ideal candidate will have excellent communication and organizational skills, with a keen eye for detail. Proficiency in using...


  • Canberra, ACT, Australia Belgravia Leisure Full time

    The RoleAs a Sales and Guest Experience Manager at Belgravia Leisure, you will lead a team responsible for delivering exceptional customer service and driving sales growth. Your key accountabilities include meeting monthly targets, maintaining high-quality service standards, and contributing to a culture of innovation.Key ResponsibilitiesMeet monthly sales...


  • Canberra, ACT, Australia Belgravia Leisure Full time

    At Belgravia Leisure, we're committed to delivering exceptional customer experiences across our venues.We're currently seeking a highly motivated Customer Experience Director to lead our team in providing world-class service and driving sales growth.About the RoleThe successful candidate will be responsible for recruiting, training, and developing our Guest...


  • Canberra, ACT, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Belgravia Leisure. As a key member of our leadership team, you will be responsible for building and leading a passionate and engaged guest experience team.About the RoleThis is an exciting opportunity to lead a high-performing team and drive...

  • Sales Team Lead

    4 weeks ago


    Canberra, ACT, Australia Clinique Full time

    Clinique Counter Manager Role in Myer BelconnenJob Overview:We are seeking a results-driven Counter Manager to lead and develop our team of Sales Associates in a fast-paced retail environment. This is an exceptional opportunity for you to take charge of your own store, creating and executing a business plan to drive sales and customer satisfaction.The ideal...


  • Canberra, ACT, Australia Rydges Full time

    About UsRydges is a leading hospitality brand in Australia and New Zealand, offering quality hotels and experiences to our guests.At Rydges, we are committed to providing genuine local hospitality with a refreshing approach. Our team members embody the spirit of 'too easy' service, making every guest feel at home.We are seeking a Customer Experience...


  • Canberra, ACT, Australia Hyatt Full time

    About Hyatt Hotel CanberraA career with Hyatt offers an escape from the ordinary, where heritage meets modernity. As a Bell Attendant/Concierge at Hyatt Hotel Canberra, you will be part of a diverse and inclusive team passionate about delivering exceptional guest experiences.The role involves being the first point of contact for guests upon arrival, ensuring...


  • Canberra, ACT, Australia OPSM Full time

    Unlock Your Potential as a Sales Experience ManagerWe are seeking a highly motivated and customer-focused Sales Experience Manager to join our Woden team at OPSM. As a leading eye care and eyewear retailer, we have been serving Australians and New Zealanders for over 80 years.About the RoleThis exciting opportunity will see you driving sales through...


  • Canberra, ACT, Australia Grill'd Full time

    Looking to lead a top-performing team in hospitality?About Grill'dGrill'd is an Australian restaurant chain with over 160 locally-minded locations across the country and international expansion plans. We're seeking experienced Restaurant Managers to join our team.Estimated Salary: AU$80,000 - AU$110,000 per yearThis role offers unlimited career...

  • Leading Sales Manager

    2 months ago


    Canberra, ACT, Australia Frontline Retail ACT & Southern NSW Full time

    We are seeking a highly motivated and experienced Sales Manager to lead our Canberra store. As a Sales Manager, you will be responsible for driving sales growth, managing a team, and ensuring exceptional customer service.Key Responsibilities:Lead and develop a high-performing sales teamDrive sales growth and achieve sales targetsDevelop and implement sales...

  • Sales Team Leader

    4 weeks ago


    Canberra, ACT, Australia Trek Bicycle Corp (Australia) Full time

    Job DescriptionTrek Bicycle Corp (Australia) is seeking an experienced and dynamic Retail Sales Director to lead the sales team at our Majura store in Canberra.About UsWe are a leading bicycle retailer dedicated to providing exceptional customer service and promoting a culture of fun, teamwork, and community involvement.SalaryThe estimated salary for this...


  • Canberra, ACT, Australia Hyatt Corporation Full time

    At Hyatt Hotel Canberra, we are seeking a Hospitality Cleaner to join our team in a part-time role. As a key member of our housekeeping department, you will be responsible for maintaining the cleanliness and presentation of our guest rooms.The successful candidate will have a keen eye for detail and a passion for delivering exceptional service. They will be...


  • Canberra, ACT, Australia Funlab Full time

    Funlab Venue Manager RoleWe are seeking an exceptional Funlab Venue Manager to lead our Canberra Holey Moley and Hijinx Hotel venue.About Us:Funlab is an Australian-based out-of-home entertainment company with a mission to create memorable experiences for our guests. We operate over 50 venues across Australia, New Zealand, and the USA, offering a range of...

  • Store Team Lead

    4 weeks ago


    Canberra, ACT, Australia T2 Tea Full time

    At T2, we are on the hunt for a talented Store Team Lead to join our team in Belconnen.The ideal candidate will be passionate about tea and possess excellent leadership skills to drive store performance and customer satisfaction.About the Role:Job SummaryT2 is looking for a Tea Retail Manager to lead the team at our store in Belconnen.We are seeking an...


  • Canberra, ACT, Australia Hyatt Corporation Full time

    Are you passionate about delivering exceptional guest experiences? As a Customer Experience Ambassador at Hyatt Hotel Canberra, you will have the opportunity to make a real difference in the lives of our guests.About UsAt Hyatt, we believe that care is at the heart of everything we do. We're committed to creating memorable experiences for our guests and...


  • Canberra, ACT, Australia Fitness First Full time

    Job Title: Sales and Customer Service Team LeadThe Membership Manager role at our Canberra City club is a highly rewarding opportunity to lead a team of Member Support Consultants (MSC) in achieving new sales targets and member retention budgets. As a key member of our team, you will oversee front desk operations to deliver exceptional, personalized service...


  • Canberra, ACT, Australia Hyatt Corporation Full time

    Hyatt Hotel Canberra - A Park Hyatt Hotel is seeking a Customer Experience Ambassador to join our team.About UsWe are a luxury hotel located in the heart of Canberra, offering an escape within a heritage-inspired setting. Our hotel features 252 rooms and suites, with traditional furniture styles and garden and park views enhanced by sleek technology.Job...


  • Canberra, ACT, Australia Frontline Retail ACT & Southern NSW Full time

    We are seeking a highly motivated and experienced Senior Women's Intimate Lead and Customer Experience Manager to join our team at Frontline Retail in Tuggeranong.As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team of sales associates.You will have a...


  • Canberra, ACT, Australia Smiggle Full time

    About UsWe are Smiggle, a dynamic and fast-paced retailer offering an exciting role at our Belconnen store for a highly motivated Customer Experience Sales Assistant. As part of our team, you will be passionate about delivering exceptional customer experiences and have a strong desire to maximize sales and drive results.At Smiggle, we value our employees and...