Front of House Customer Service and Team Lead

1 week ago


Canberra, ACT, Australia Randstad Full time

At Randstad, we are seeking a Front of House Customer Service Representative and Team Leader to join our team. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences.

We offer a competitive salary package in the range of $65,000 - $80,000 per annum, depending on experience, plus superannuation benefits.

Job Description:

This is a dynamic role that requires strong interpersonal skills and the ability to communicate effectively with customers, colleagues, and management. As a Front of House Customer Service Representative and Team Leader, you will be responsible for:

  • Greeting and assisting customers in a professional manner
  • Providing accurate information and resolving queries
  • Handling bookings, payments, and other transactions
  • Maintaining a clean and welcoming reception area
  • Communicating effectively with team members to ensure smooth operations
  • Managing a roster and coordinating team activities
Key Skills and Qualifications:

To be successful in this role, you will need:

  • Strong interpersonal skills and a friendly demeanor
  • Experience managing a team and leading by example
  • Attention to detail and ability to stay organized
  • Good communication skills, both verbal and written
  • Comfortable using basic computer systems
  • Prior experience in customer service is preferred but not essential
Benefits:

As a valued member of our team, you can expect:

  • A supportive and collaborative work environment
  • Ongoing training and development opportunities
  • The chance to grow and develop your skills


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