Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at First Focus. As a key member of our Service Desk, you will provide exceptional support to our clients, working on a wide range of technical issues from desktops to servers and applications.
Key Responsibilities
- Providing remote service desk support to various environments, escalating complex issues and serving as a Subject Matter Expert
- Supporting a mix of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
- Delivering support for Azure Intra, Hyper-V, and Citrix cloud infrastructure
- Performing a diverse range of support tasks across many technologies
- Collaborating with project teams to deploy solutions for clients
- Working closely with experienced solutions experts to maintain best practice environments
Requirements
- Advanced understanding of end-user support and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Hands-on experience with technical infrastructure from desktops to firewalls, including LAN and WAN networking
- Understanding of ticketing systems and customer service principles
- Excellent communication skills and a genuine desire to understand client needs and provide effective support
About Us
First Focus is a leading Managed Service Provider with a strong focus on customer satisfaction and employee growth. We offer a competitive package including salary, training, and flexible working arrangements. Our team is passionate about delivering exceptional service and supporting our clients in achieving their goals.
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