Technical Support Specialist

2 weeks ago


Adelaide, South Australia First Focus Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at First Focus. As a key member of our Service Desk, you will provide exceptional support to our clients, working on a wide range of technical issues from desktops to servers and applications.

Key Responsibilities
  • Providing remote service desk support to various environments, escalating complex issues and serving as a Subject Matter Expert
  • Supporting a mix of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
  • Delivering support for Azure Intra, Hyper-V, and Citrix cloud infrastructure
  • Performing a diverse range of support tasks across many technologies
  • Collaborating with project teams to deploy solutions for clients
  • Working closely with experienced solutions experts to maintain best practice environments

Requirements
  • Advanced understanding of end-user support and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Hands-on experience with technical infrastructure from desktops to firewalls, including LAN and WAN networking
  • Understanding of ticketing systems and customer service principles
  • Excellent communication skills and a genuine desire to understand client needs and provide effective support

About Us

First Focus is a leading Managed Service Provider with a strong focus on customer satisfaction and employee growth. We offer a competitive package including salary, training, and flexible working arrangements. Our team is passionate about delivering exceptional service and supporting our clients in achieving their goals.

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