Technical Solutions Specialist
3 days ago
First Focus is a leading Managed Service Provider in Australia, dedicated to delivering exceptional IT solutions. With over 15 years of consistent growth and a strong focus on innovation, we have established ourselves as a trusted partner for mid-market clients.
Salary and BenefitsAs a highly skilled Technical Solutions Specialist, you can expect a competitive salary package including $78,000 - $83,000 per annum, plus superannuation benefits. In addition, our comprehensive remuneration package includes flexible working arrangements, access to professional development opportunities, and a range of employee perks.
Job DescriptionWe are seeking an experienced IT Support Professional to join our team, providing remote service desk support to a variety of environments from 10 to 500 users. As a point of escalation and subject matter expert, you will be responsible for delivering high-quality support across multiple technologies, including Microsoft Azure, Active Directory, and M365 environments.
The successful candidate will possess advanced knowledge of end-user support, Windows Server, and Azure, as well as genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking. Excellent communication skills and a genuine desire to understand customers' needs are essential for success in this role.
Required Skills and Qualifications- Advanced understanding of end-user support and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
- An understanding of ticketing systems and customer service principles
At First Focus, we value our employees' growth and development. As a Technical Solutions Specialist, you will have access to:
- Up to 10 paid training days per year to enhance your skills and certifications
- A hybrid working arrangement that balances work and life responsibilities
- A Tesla company car option as part of your ongoing employment package (conditions apply)
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