Technical Support Specialist
2 days ago
About the Role
Data#3 Ltd, a leading ICT company, is seeking an experienced Technical Support Specialist to join their team.
Key Responsibilities:
- Provide exceptional customer support by promptly responding to internal and external inquiries.
- Prepare and manage customer quotations, proposals, and price lists with accuracy and efficiency.
- Assist with tenders and maintain portal pricing, ensuring consistency and competitiveness.
- Develop and maintain strong relationships with customers and internal stakeholders, enhancing long-term strategic partnerships.
- Forecast and plan account updates with Account Executives and Managers, contributing to effective account management.
- Oversee the resolution of backorders and order fulfilment issues, ensuring timely and satisfactory responses.
- Manage product returns and attend relevant trade and customer events to represent the company.
About You
To be successful in this role, you will require at least two years of experience in sales administration or customer support, preferably in an ICT environment.
You should excel at effective negotiation and problem-solving, bringing a positive approach to challenges. Your knowledge of IT products enhances your support capabilities, allowing you to provide accurate and relevant assistance.
A proficiency in MS Office Suite, especially Word and Excel, is a key part of your skill set. You must have strong oral and written communication skills to ensure clarity and precision with all stakeholders.
In addition, you should be able to prioritise effectively, staying organised and meeting targets and deadlines consistently.
We Offer
A competitive salary of approximately $65,000 per annum, commensurate with experience, plus benefits such as professional development opportunities and a dynamic work environment.
About Data#3 Ltd
Data#3 Ltd is a leading ICT company with over 25 years of experience in providing innovative solutions to businesses across Australia and Fiji.
We are committed to building a culture where everyone feels welcome, respected, and valued, and we encourage applications from diverse backgrounds.
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