Water Services Technical Support Specialist

1 day ago

Adelaide, South Australia SA Water Full time
About the Opportunity

We are seeking a highly skilled Water Services Technical Support Specialist to join our Customer, Community and Engagement group at SA Water.

Job Description

This is a key role that involves delivering comprehensive technical support to customers while maintaining up-to-date documentation of business rules and work instructions. You will be responsible for assisting with CTS programs and project work, achieving performance targets, and processing applications within set Key Performance Indicators (KPIs). Effective communication and customer service skills are crucial in this role as you will interact with various stakeholders, including customers, colleagues, and external partners.

Your responsibilities will include:

  • Assisting and completing Customer Technical Services (CTS) Programs and undertaking Project work as required.
  • Contributing to achievement of the CTS Support performance targets and participating in continually reviewed processes for improvement.
  • Ensuring that CAMS application/investigations are completed within set timeframes and delivered in a highly professional manner.
  • Scheduling and tracking all Building Plans, CTS ministerial/ombudsman, and Feedback Management enquiries as required.
  • Maintaining an agreed high level of service that meets customer expectations.
Requirements

To succeed in this role, you will need:

  • Certificate III Administration – desirable.
  • Ability to work as a member of a multi-disciplinary group under limited supervision – desirable.
  • Excellent data entry skills – desirable.
  • Knowledge of water and sewer application, Connection Delivery, and any other relevant procedures and policies – desirable.
  • Demonstrated capacity to record and manage data electronically – desirable.
  • Effective written and verbal communication skills – desirable.
  • Demonstrated proficiency with computer applications – desirable.

The ideal candidate will possess excellent interpersonal, organizational, and problem-solving skills. You will have experience working in a similar role or environment, preferably within the water industry.

About the Location

This opportunity will be based at Hope Valley, allowing you to contribute to the success of our operations in a geographically diverse service area.

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