Customer Service Representative

6 days ago


Dandenong, Victoria, Australia Scania Full time
About Scania

Scania is a world-leading provider of transport solutions, driven by our core values: Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

Salary and Benefits

We offer an attractive salary package, including a monthly bonus opportunity, free on-site parking, and great employee benefits. You will also enjoy paid parental leave, a dynamic and inclusive work culture, and a company that's enjoying record growth.

Job Description

You will integrate as a key member of our dynamic Parts Service Team, developing strong internal/external customer relationships to ensure their needs and expectations are achieved throughout their Scania experience. As the face of Scania Parts, you will be the first point of contact, welcoming customers and driving sales growth of Scania parts.

Responsibilities:
  • Developing an understanding of individual customer product and service needs
  • Welcoming customers and providing excellent customer relationship management
  • Driving sales growth of Scania parts
Requirements

To succeed in this role, you will need:

  • Strong verbal and written communication skills
  • Ability to think on your feet and show initiative
  • Previous experience in a parts/warehouse role (automotive industry preferred)
Working at Scania

At Scania, our people are our most valuable strength. We're committed to a sustainable future and strive to make a positive impact on society. Our purpose is to Drive the Shift towards a sustainable transport future. Welcome to Scania



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