Customer Service Representative

3 weeks ago

Dandenong, Victoria, Australia Dulux Group Full time

About the Role

We are seeking a skilled Customer Care Consultant to provide expert advice on product specifications, warranties, and colours for Dulux/DGL Powder & Industrial Coatings on various projects.

As a key member of our Customer Care Team, you will work collaboratively with internal stakeholders to deliver crucial advice to our customers. Your goal will be to proactively drive project specification outcomes, leading to the selection of Dulux/DGL Powder Coatings' premium products and system solutions for project coatings.

Key Responsibilities

  • Address customer inquiries via inbound and outbound calls, emails, and LiveChat, providing expert advice on products, specifications, warranties, and colours
  • Identify and qualify specification opportunities, generate spec requests, follow up on inquiries, and provide detailed information for the Specification Consultant
  • Troubleshoot and resolve customer issues using available knowledge and resources
  • Escalate complex cases to the appropriate teams as needed
  • Ensure customer satisfaction through follow-ups, participate in training, and contribute to process improvements

What We Offer

  • Opportunities to work flexibly at all stages of your career
  • Comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
  • Generous discounts on DuluxGroup products and through our corporate partnerships
  • Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
  • 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us
  • Feel truly valued through our employee recognition programs

Requirements

  • Demonstrated ability to build strong relationships with both internal and external stakeholders
  • Proven experience in customer service, ideally within a technical sales role and B2B environment
  • Skilled in navigating various software platforms, including LiveChat or similar tools
  • Excellent written and verbal communication abilities
  • Strong multitasking skills, with the initiative to consistently exceed customer expectations

About DuluxGroup

We are a global company with a 100+ year history, proud to represent market-leading, trusted brands and products. We foster a culture of inclusion, diversity, and flexibility, prioritising your wellbeing and safety in everything we do.

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

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