Customer Service Representative
4 weeks ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team at Ibis Budget Dandenong. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide personalized service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
- Manage guest accounts, checking guests in and out, and maintaining accurate records.
- Take bookings, provide information, and enter reservations, ensuring seamless communication with our guests.
- Upsell our Food and Beverage department, promoting our services to guests.
- Liaise with internal departments to assist guests and advise on room moves.
Requirements
- Previous hotel front office reception experience is preferred but not essential.
- Professional telephone manner and exceptional customer service skills are essential.
- Excellent communication, interpersonal, and time management skills are required.
- A friendly and positive attitude, with a willingness to work in a team environment.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities through our "Learn Your Way" Academy.
- The opportunity to develop your skills and grow within our property and across the world.
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