Customer Service Representative

5 days ago

Dandenong, Victoria, Australia Accor Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Ibis Budget Dandenong. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide personalized service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Manage guest accounts, checking guests in and out, and maintaining accurate records.
  • Take bookings, provide information, and enter reservations, ensuring seamless communication with our guests.
  • Upsell our Food and Beverage department, promoting our services to guests.
  • Liaise with internal departments to assist guests and advise on room moves.

Requirements

  • Previous hotel front office reception experience is preferred but not essential.
  • Professional telephone manner and exceptional customer service skills are essential.
  • Excellent communication, interpersonal, and time management skills are required.
  • A friendly and positive attitude, with a willingness to work in a team environment.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities through our "Learn Your Way" Academy.
  • The opportunity to develop your skills and grow within our property and across the world.

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