Client Services Representative

4 weeks ago


Dandenong, Victoria, Australia Animal Referral Hospital Full time

Job Description

We are seeking a dedicated individual to join our team as a Casual Client Services Representative at Greencross Vets.

As a Client Services Representative, you'll be the friendly face of our hospital, assisting pet owners and ensuring their experience with us is outstanding.

Your responsibilities will include:

  • Greeting and assisting clients both in person and over the phone
  • Handling appointments, inquiries, and client communications
  • Managing client records and paperwork accurately
  • Providing accurate information about our services, pricing, and hospital policies
  • Coordinating with veterinary staff to ensure seamless patient care
  • Processing client payments and maintain financial records
  • Ensuring the reception area is kept clean, organised, and welcoming
  • Assisting in administrative tasks as needed
  • Availability to work weekends and evenings is essential to accommodate our clients' needs

Role requirements:

  • Previous experience in a reception/customer service client-facing role
  • Passion for animals and dedication to providing excellent customer service
  • Strong communication and interpersonal skills
  • A friendly, calm, team player attitude
  • Ability to multitask and work efficiently in a fast-paced environment

At Greencross Vets, we are committed to providing exceptional care to our patients and their owners. If you're passionate about animals and delivering outstanding customer service, we encourage you to apply for this rewarding role.



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