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APAC Regional Senior Facilities Manager

1 month ago


Sydney, New South Wales, Australia DAB-Jones Lang LaSalle (NSW) Pty Ltd Full time

Jones Lang LaSalle (JLL) is a global leader in real estate and investment management services. Our company empowers individuals to shape a brighter future for our clients, people, planet, and communities.

We are seeking an experienced APAC Regional Facilities Lead to manage the Atlassian client workplaces in Australia, Philippines, and India. This role requires strong knowledge and experience across the full spectrum of facilities management and understanding technical design and operational aspects of building systems and equipment.

Key Responsibilities:
  • Provides strategic Client Relationship Management by partnering with the JLL Global Operations Director and Leadership team to develop the account strategic operating plan aligned with the clients real estate and business objectives.
  • Thorough knowledge and compliance with all jurisdiction, JLL, and client Health, Safety, Security, and Environment (HSSE) policies and procedures.
  • Regular evaluation of FM assets to ensure lifecycle improvements, HSSE compliance, and working collaboratively with teams and leadership to continually improve.
  • Builds and manages high-performing teams by leading by example in fostering a culture of continuous improvement and innovation. This includes leveraging business intelligence, adopting and participating in the development of best practices, including new tools, process management, and other ideas that provide service delivery efficiencies.
  • Drives Operations; Compliance Performance by managing all Client regional workplace facilities services activities for all JLL-managed properties, ensuring total contract compliance with all criteria and reaching all performance specifications.
  • Effective vendor management, drives Key Performance Indicators (KPI) and Service Level Agreement (SLA) performance with a broad range of FM vendors.
  • Effectively manages communications across regions/geographies between the team and client contacts, particularly in instances of service outages and facilities incidents. This includes managing root cause analysis to avoid repeat failures or lapses in service delivery.
  • Delivers financial performance results by providing input and managing annual operations financial plans. The APAC Regional Facilities Lead will manage expenses/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.
  • Work with the Global Account Director & Operations Director to ensure all project work beyond FM scope of work delivery, is appropriately scoped for with JLL business for pricing (including Project Development Services, Project Administration, Transaction & Tenancy).
  • Fosters a collaborative teamwork environment, promotes energy and enthusiasm, maximizes productivity, and motivates employees with recognition and career growth opportunities.

About You:

This is a leadership position requiring 10+ years of experience in directly supervising multi-building operations with responsibility for leading high-performing teams in a service environment. The ideal candidate should possess technical certification/accreditation in related disciplines (Mechanical or Electrical preferred), knowledge of commercial real estate, project management, and real estate finance fundamentals.

What We Offer:

JLL is committed to equal opportunity and building an inclusive workplace. We don't just accept that we are a place of many different people, but we embrace it, celebrate it, and proactively support the needs that difference brings. As an organization, we continue to rank among the World's Most Ethical Companies.

This role offers a competitive salary package of approximately AU$120,000 - AU$180,000 per annum, commensurate with experience. A comprehensive benefits package, professional development opportunities, and a dynamic work environment make this an attractive opportunity for motivated individuals.