Business Development Professional
5 days ago
We are seeking a Customer Engagement Specialist to join our team.
About the RoleThis role is responsible for building and maintaining strong relationships with our customers to drive business growth and satisfaction.
Key Responsibilities:- Manage customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.
- Implement segment and portfolio strategies to support the retention and growth of customer portfolios.
- Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads as required.
- Collaborate with peers, team members, and key stakeholders across the channel to support the identification and qualification of leads.
- Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development.
To be successful in this role, you will bring skills and experience in:
- Excellent communication and interpersonal skills
- Strategic thinking and adaptability
- Able to make an impact on our performance and team engagement and culture
Favored skills include understanding day-to-day operations, knowledge of channels and market experience in related products and solutions.
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