Help Desk Coordinator

18 hours ago

Melbourne, Victoria, Australia beBeeSpecialist Full time $75,000 - $95,000
IT Support Specialist Position

This is a part-time job based at our head office location in Brunswick.

The role will involve providing high-level customer-focused support to staff on the use of IT systems.

Key Responsibilities:
  • Managing the helpdesk to ensure queries are resolved promptly and escalating where necessary
  • Delivering prompt and professional training and support to staff, including new user inductions
  • Assisting with the maintenance of IT and communication systems, including network equipment and cabling, servers, desktop and peripheral equipment and software utilities and applications
  • Maintaining the IT asset/equipment register
  • Setting up and configuring new equipment, including laptops and mobile phones
Requirements:
  • Formal IT qualifications highly regarded but not essential if able to demonstrate high-level skills, expertise and prior experience
  • Excellent written and verbal communication skills
  • Analytical approach, with the ability to problem-solve
  • Excellent interpersonal skills
  • Time management skills, with the ability to prioritise multiple tasks and work autonomously
Working Knowledge Of:
  • Microsoft Windows operating systems
  • Microsoft Office (Microsoft 365) suite of products
  • Microsoft Entra (Azure AD) user and group management
  • Network technology, LAN, WAN and Internet
  • Other software platforms, including Adobe suite, Zoom, Canva
  • Android and IOS

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