Lead Front Desk Coordinator

1 day ago

Melbourne, Victoria, Australia At Full time

About the roleThis is a full-time Lead Front Desk Coordinator position based at a premium Dental Practice located in the Eastern Suburbs of Melbourne.
As the first point of contact for patients, you will play a vital role in creating an exceptional customer experience and supporting the smooth running of the dental practice.What you'll be doingCoordinate and supervise reception teamGreeting and welcoming patients to the practice with a positive and friendly attitudeManaging patient enquiries and bookings, including scheduling appointments and handling payment transactionsEnsure protocols, tasks and general duties are completed on time and to expected standards.Troubleshoot FD operational issuesEnsuring the reception area and waiting room are well-organised and maintainedCollaborating with the dental team to resolve any patient queries or concernsUpholding the highest standards of customer service and professionalismMaintain exceptional patient experience and service,Seeking Google reviewsTrack and monitor FD KPIs – report to managersWhat we're looking forPrior experience in a similar front desk or customer service role, preferably within a healthcare or dental settingExcellent communication and interpersonal skills, with the ability to interact with patients in a warm and empathetic mannerStrong organisational skills and attention to detail to manage multiple tasks and priorities effectivelyProficiency in using computer systems and PMS like Corepractice or other cloud based dental practice management softwareA friendly, professional and helpful attitude, with a commitment to providing exceptional customer serviceFlexibility to work during the practice's opening hours, which may include evenings and weekendsWhat we offerWe are committed to fostering a positive and supportive work environment that values our employees.
In addition to a competitive salary, we offer a range of benefits, including:Ongoing training and development opportunitiesFlexible work arrangements to support work-life balanceAccess to discounted dental careA friendly, collaborative team and opportunities for career progressionAbout usWe are a well-established dental practice that has been providing high-quality oral healthcare to the community for over 15 years.
With a focus on patient-centric care and the latest advancements in dental technology, we are committed to helping our patients achieve and maintain optimal oral health.
Join our team and be a part of our continued success
Apply now to become our next Lead Front Desk Coordinator and be a key member of the our team.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Front Office Coordinator?
Do you have customer service experience?
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