Lead Service Desk Technician

2 weeks ago

Melbourne, Victoria, Australia beBeeAccountability Full time £26,000 - £28,000
Job Title

Service Desk Team Lead Role Overview

The successful candidate will be responsible for leading a team of Service Desk Technicians and managing the incident and request lifecycle.

This role is ideal for individuals who have experience in a similar position and possess excellent time management skills, a helpful and approachable attitude, and accountability for their workload.

Key Responsibilities:

  • Manage a team of Service Desk Technicians.
  • Assist with operational Service Desk cover during busy periods.
  • Identify and report escalations and major incidents.
  • Monitor and report service desk activity.

Requirements:

  • At least 12 months' experience in a similar role.
  • Ideal experience managing people, including day-to-day management e.g. absences, holidays, performance reviews.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage conflicting priorities.

This role requires a clear standard DBS check to be received.

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