IT Operations Coordinator
6 hours ago
Are you a skilled coordinator looking for a new challenge?
Service Desk Coordinator Job Summary:We are seeking an experienced Service Desk Coordinator to join our team. The successful candidate will be responsible for coordinating with internal and external stakeholders, managing service requests, and ensuring the smooth delivery of IT solutions and services.
Key Responsibilities:- Coordinating with internal and external stakeholders to manage service requests
- Ensuring the efficient delivery of IT solutions and services
- Managing schedules and timesheets for a team of technicians and handling escalations from customers
- Handling the reception, triage, and assignment of all onsite requests, tickets, and tasks
- Overseeing service operations and delivery, coordinating with teams, and escalating issues when necessary
In this role, you will be responsible for assessing, supervising, coordinating, and performing service desk operations on behalf of existing clients within the dental industry across Australia.
Requirements:- Proven experience in service desk coordination or a related field
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and meet deadlines
- Strong problem-solving and analytical skills
- Detailed knowledge of IT systems and technology
- A competitive salary package
- Ongoing training and professional development opportunities
- A supportive and dynamic work environment
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