Customer Success Manager

1 week ago

Surry Hills, New South Wales, Australia Streem Full time

About the Role at Streem

As a Customer Success Manager at Streem, you will be the primary point of contact for our clients, playing a crucial role in our proactive customer team. Your responsibilities will include:

Key Account Management

  • Setting up, customizing, and managing client accounts, including creation of keyword and Boolean searches
  • Building and maintaining strong client relationships by serving as their key contact

Client Education and Support

  • Training and educating clients on the use of Streem's platform through virtual and face-to-face meetings
  • Collecting feedback from clients and representing their requirements in internal product development meetings

Media Monitoring and Analysis

  • Proactively identifying important media, key events, and issues for clients, and relaying these to the appropriate teams
  • Identifying solutions and opportunities to client challenges

Reporting and Communication

  • Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items
  • Maintaining clear and consistent communication with clients and the internal team

Requirements

  • Australian citizen or permanent resident, with unrestricted working rights
  • 1 to 2 years of experience in a previous Customer Success or Account Management role
  • Strong customer-facing skills with an ability to take initiative and adapt to changing situations, whilst maintaining composure
  • Proactive and enjoy working effectively in a fast-paced, dynamic environment
  • Keen interest and understanding of the Australian media landscape, and you are confident applying this knowledge to inform your service
  • Positive, can-do, and energetic attitude towards learning new skills and tackling challenging tasks
  • Able to manage conflicting priorities and deadlines with a sharp attention to detail, and clear communication, both written and verbal

Desirable Skills

  • Bachelor's or Master's Degree, preferably in Media, Communications, Public Relations or Journalism
  • Previous experience in media/news/content-based positions
  • Experience working with or using media monitoring, data and analytics or social listening tools
  • Competencies working with Excel, Project Management tools, Customer Relationship Management tools, or Boolean Search

  • Customer Service Specialist

    1 week ago

    Surry Hills, New South Wales, Australia Petbarn Full time

    At Petbarn, we're a leading pet specialty retailer with a passion for delivering exceptional products and outstanding service to our customers. With over 230 locations throughout Australia and New Zealand, we're committed to providing an unparalleled shopping experience that sets us apart from the rest.We're seeking highly motivated and proactive Sales...

  • Account Manager

    1 day ago

    Surry Hills, New South Wales, Australia GovConnex Full time

    About GovConnexGovConnex is a leading provider of government information and workflow tools, operating globally with a strong presence in Australia, New Zealand, and the United Kingdom. Our mission is to empower teams to understand, analyze, and engage in government policy making.Role OverviewWe are seeking a highly skilled Account Manager to join our...

  • Account Manager

    1 week ago

    Surry Hills, New South Wales, Australia GovConnex Full time

    About GovConnexGovConnex is a leading provider of government information and workflow tools, with a mission to enable teams to understand, analyze, and engage in government policy making. Our vision is to be the world's leading provider of government information and workflow tools.About the RoleWe are seeking a highly skilled Account Manager to join our...

  • Account Manager

    1 week ago

    Surry Hills, New South Wales, Australia GovConnex Full time

    About GovConnexGovConnex is a leading provider of government information and workflow tools, with a mission to enable teams to understand, analyze, and engage in government policy making.About the RoleWe are seeking a highly skilled Account Manager to join our Australian team. Reporting to the Head of Customer Success, you will play a key role in maintaining...

  • Account Manager

    1 day ago

    Surry Hills, New South Wales, Australia GovConnex Full time

    About GovConnexGovConnex is a leading provider of government information and workflow tools, operating globally with a strong presence in Australia, New Zealand, and the United Kingdom.About the RoleWe are seeking a highly skilled Account Manager to join our Australian team, reporting to the Head of Customer Success. This role plays a key part in maintaining...

  • Inbound Customer Service Representative

    1 week ago

    Surry Hills, New South Wales, Australia ED - Group Support Functions Full time

    Customer Service Role We are seeking a skilled Customer Service Representative to join our team at ED - Group Support Functions. About the Role This is a Christmas Casual Position until further notice. • The role involves working in the liquor industry with opportunities for growth and development. • Flexible casual hours are available across Monday to...

  • Restaurant Operations Manager

    7 days ago

    Surry Hills, New South Wales, Australia Fonda Mexican Full time

    About Fonda MexicanFonda Mexican is a leading provider of authentic Mexican cuisine, with a strong presence in VIC, NSW, and ACT. Our mission is to deliver exceptional dining experiences to our customers, while fostering a positive and inclusive work environment for our team members.Job SummaryWe are seeking a highly motivated and experienced Team Leader to...

  • Settlements Consultant

    1 week ago

    Surry Hills, New South Wales, Australia Driva Full time

    About the Role at DrivaWe are seeking highly skilled Settlements Consultants to join our team at Driva, a leading company in the Australian market. As a Settlements Consultant, you will play a crucial role in coordinating and facilitating new settlement requests from customer approval to final loan settlement.Key Responsibilities:Coordinate and facilitate...

  • Bar Operations Manager

    1 week ago

    Surry Hills, New South Wales, Australia JRM Hospitality Full time

    About the Role:The Bar Manager of JRM Hospitality will play a pivotal role in leading the bar team and managing daily operations to deliver an exceptional experience for guests and staff. This position involves overseeing all aspects of bar service, maintaining high standards of quality, and collaborating with the management team to ensure the overall...

  • Bar Operations Manager

    4 days ago

    Surry Hills, New South Wales, Australia JRM Hospitality Full time

    About the Role:The Bar Manager of JRM Hospitality will play a pivotal role in leading the bar team and managing daily operations to deliver an exceptional experience for the guests and staff. This position involves overseeing all aspects of bar service, maintaining high standards of quality, and collaborating with the management team to ensure the overall...

  • National Account Manager

    1 week ago

    Surry Hills, New South Wales, Australia Brown-Forman Full time

    About the RoleThe National Account Manager - DAN MURPHYS is an exciting customer management role working with a market leading customer. As a key member of the Brown-Forman team, you will be responsible for growing the commercial performance and customer alignment to both business key strategic initiatives.Key ResponsibilitiesFormulate a comprehensive...

  • International Sales Manager

    1 week ago

    Surry Hills, New South Wales, Australia Pinnacle Full time

    About the RoleThe International Sales Manager is a key position within our organization, responsible for building and maintaining long-term relationships with key customers and partners in global markets. This role is critical to driving brand distribution, sales, and profit growth for our Pinnacle and Paragon brands across Europe, the Middle East, New...

  • Quality Assurance Manager

    1 day ago

    Surry Hills, New South Wales, Australia ED - Group Support Functions Full time

    About UsEndeavour Group is a leading customer franchise in drinks and hospitality in Australia, formed through the restructure and merger of the Woolworths Group drinks and hospitality businesses in 2020.We are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS, and ALH Hotels.Job...

  • Marketing Manager

    4 days ago

    Surry Hills, New South Wales, Australia The Marketing Practice Full time

    About The Marketing PracticeWe are a leading agency for the new, integrated era of B2B, with nearly 400 specialists globally. Our clients are some of the world's biggest tech brands and fast-growing challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards.Our TeamWe're looking for a...

  • Facilities and Equipment Manager

    1 day ago

    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    About the RoleWe are seeking a highly skilled Facilities and Equipment Manager to join our team at SILK Laser Clinics. As a key member of our operations team, you will be responsible for ensuring the safety, efficiency, and brand standards of our clinics across Australia and New Zealand.Key ResponsibilitiesSafety and Health: Maintain a safe working...

  • Facilities Operations Manager

    1 week ago

    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    Facilities and Equipment ManagerPosition Overview: As a pivotal member of SILK Laser Clinics, part of the Wesfarmers Health family, the Facilities and Equipment Manager is responsible for ensuring adherence to our rigorous operational standards across our extensive network of laser, skin, and body clinics. This role encompasses the oversight of the Repairs &...

  • Facilities Operations Manager

    1 week ago

    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    Facilities and Equipment ManagerPosition Overview: As a pivotal member of SILK Laser Clinics, a part of Wesfarmers Health, the Facilities and Equipment Manager will be responsible for ensuring compliance with our operational excellence across our extensive network of laser, skin, and body clinics throughout Australia and New Zealand. This role focuses on...

  • **Venue Operations Manager**

    1 week ago

    Surry Hills, New South Wales, Australia JRM Hospitality Full time

    About the Role:We are seeking a dedicated and experienced Venue Manager to oversee the day-to-day operations of our venue. The Venue Manager will be responsible for ensuring a seamless and exceptional experience for guests, managing staff, and maintaining the venue's overall performance.Key Responsibilities:Operational Management: Oversee the daily...

  • Marketing Manager

    1 week ago

    Surry Hills, New South Wales, Australia The Marketing Practice Full time

    About The Marketing PracticeWe are a leading agency for the new, integrated era of B2B, with nearly 400 specialists globally. Our clients are some of the world's biggest tech brands and fast-growing challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards.Job OverviewWe are seeking an...

  • Assistant Kitchen Manager

    4 days ago

    Surry Hills, New South Wales, Australia Fonda Mexican Full time

    About Fonda MexicanFonda Mexican is a leading provider of authentic Mexican cuisine, with a strong presence in VIC, NSW, and ACT. Our mission is to deliver exceptional dining experiences to our customers, while fostering a positive and inclusive work environment for our team members.Job SummaryWe are seeking an experienced and motivated Assistant Kitchen...