Account Manager
1 week ago
About GovConnex
GovConnex is a leading provider of government information and workflow tools, with a mission to enable teams to understand, analyze, and engage in government policy making. Our vision is to be the world's leading provider of government information and workflow tools.
About the Role
We are seeking a highly skilled Account Manager to join our Australian team. Reporting to the Head of Customer Success, you will play a key role in maintaining and expanding our user base, driving customer satisfaction and growth.
Key Responsibilities
- Proactively engage customers during critical lifecycle events, including renewals, executive business reviews, and stakeholder engagements.
- Manage and grow a pipeline of cross-sales, product upgrades, and contract renewals, meeting quarterly targets.
- Master the GovConnex platform and new products, delivering customer adoption playbooks and training.
- Support GovConnex customers, resolving product-related issues from start to finish in a dynamic, fast-paced environment.
- Collaborate with cross-functional teams in product, support, and customer operations to drive customer success and secure long-term commitments.
Requirements
- Strong self-starter with a customer-centric mindset.
- 2+ years of experience in account management, sales, or quota-carrying customer success.
- Strong written and verbal communication skills.
- Knowledge of the Australian political system.
- Interest in technology and software.
- Flexibility to adapt to changing responsibilities.
- Strong time management skills and the ability to prioritize effectively.
What We Offer
- Competitive compensation package.
- Opportunity to drive significant impact within the company.
- Growth opportunities with a proven, high-growth global organization.
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