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Account Manager

2 months ago

Surry Hills, New South Wales, Australia GovConnex Full time

About GovConnex

GovConnex is a leading provider of government information and workflow tools, with a mission to enable teams to understand, analyze, and engage in government policy making.

About the Role

We are seeking a highly skilled Account Manager to join our Australian team. Reporting to the Head of Customer Success, you will play a key role in maintaining and expanding our user base, driving customer satisfaction and growth.

Key Responsibilities

  • Proactively engage customers during critical lifecycle events, such as renewals, executive business reviews, and stakeholder engagements.
  • Manage and grow a pipeline of cross-sales, product upgrades, and contract renewals, meeting quarterly targets.
  • Master the GovConnex platform and new products, delivering customer adoption playbooks and training.
  • Support GovConnex customers, resolving product-related issues from start to finish in a dynamic, fast-paced environment.
  • Collaborate with cross-functional teams in product, support, and customer operations to drive customer success and secure long-term commitments.

Requirements

  • Strong self-starter with a customer-centric mindset.
  • 2+ years of experience in account management, sales, or quota-carrying customer success.
  • Strong written and verbal communication skills.
  • Knowledge of the Australian political system.
  • Interest in technology and software.
  • Flexibility to adapt to changing responsibilities.
  • Strong time management skills and the ability to prioritize effectively.

What We Offer

  • Competitive compensation package.
  • Opportunity to drive significant impact within the company.
  • Growth opportunities with a proven, high-growth global organization.