Client Growth Specialist
1 week ago
This role involves supporting the growth of corporate subscriptions and licensing business by delivering high-level customer service and post-sale support to clients across Australia and metro publications.
The ideal candidate will have basic skills, motivation, and a willingness to learn, typically requiring 1-2 years of experience. Key responsibilities include adoption and success management, customer advocacy and feedback, and account retention and expansion.
Success in this role requires strong service orientation, problem-solving skills, and collaboration with others to achieve goals. We value diversity and inclusivity in our hiring process, welcoming candidates from all backgrounds.
We believe that every individual deserves an equal opportunity to discover their career path and grow with our partners.
In this position, you will work closely with clients to provide exceptional service and identify opportunities for expansion, ensuring long-term partnerships and minimizing churn risk.
As a Client Success Coordinator, you will be an advocate for your clients, providing feedback to internal teams on how to better meet customer needs and developing strategies to help key stakeholders succeed.
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Client Growth Specialist
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Client Growth Specialist
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