Onsite IT Specialist for Cloud Infrastructure
2 weeks ago
At First Focus, we're on a mission to revolutionize mid-market Managed Services. As one of Australia's leading MSPs, we're expanding our Sydney team with an exceptional Onsite IT professional.
We pride ourselves on creating a dynamic culture where talented individuals can thrive. This role offers the perfect blend of technical challenge and collaboration with high-profile clients in the CBD.
- We foster growth and development through regular training sessions, 10 paid days off, and certification support – plus a pay rise upon successful completion
- We value flexibility and offer hybrid working arrangements to maintain a healthy work-life balance.
- Enjoy weekly internal training sessions and access to our library, as well as opportunities for personal and professional growth with our FastTrack mentor and Leadership Lab programs.
This exciting opportunity will see you providing onsite technical support for a large customer's premises, delivering top-notch service within a Microsoft AD, AAD, and Exchange environment.
- You'll be supporting servers, desktops, and applications, as well as maintaining Azure, Hyper-V, and Citrix-based cloud infrastructure.
- A wide range of Level 1-3 support tasks await, from daily variety to great customer relationships, the best tech stack, and new challenges.
- Collaborate with experienced solutions experts to maintain best practice environments and occasionally participate in project teams to deploy solutions for the customer.
To succeed in this role, you'll need:
- Excellent communication skills, grounded in speaking fluently with humans.
- An advanced understanding of end-user support and Active Directory.
- Familiarity with Windows Server and Exchange, as well as general knowledge of LAN & WAN networking principles.
- Experience working with an IT outsourcer or managed service provider (MSP).
- An understanding of ticketing systems and customer service principles.
- Desirable: experience with Connectwise, Labtech, and/or Solarwinds Orion.
Our values are centered around keeping everyone informed, aligned, supported, and rewarded for their performance. Some highlights include:
- A competitive salary of up to $95k + other benefits.
- All employees enjoy free access to Uprise, including 1:1 coaching sessions with qualified psychologists or counsellors.
- Hybrid working arrangements ensure flexibility for a satisfying work-life balance.
- Investment in your growth and development, with 10 paid training days and certification support.
- Weekly internal training sessions and access to our library.
- Opportunities for personal and professional growth with our FastTrack mentor and Leadership Lab programs.
- The MAD Council focuses on equality, charity, and the environment.
- Option of a Tesla company car as part of your ongoing employment package (conditions apply).
- Regular social events and a great team culture.
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