Hospitality Operations Manager
7 days ago
About the Role
Melbourne & Olympic Parks is seeking a skilled Hospitality Operations Manager to drive excellence in food and beverage services across our world-class venues. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and fostering innovative culinary concepts.
Key Responsibilities
- Operational Management and Delivery: Ensure seamless execution of food and beverage services, identifying opportunities for improvement and implementing strategies to enhance customer satisfaction.
- Project Management: Lead complex hospitality projects from planning to execution, collaborating with internal and external stakeholders to achieve successful outcomes.
- Activations Ideation & Delivery: Develop and implement innovative pop-up concepts that boost customer engagement, drive revenue growth, and enhance accessibility.
About You
- You are a customer-centric professional with a passion for delivering exceptional experiences.
- You possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external partners.
- You are a strategic thinker with a talent for identifying opportunities for growth and improvement.
- You have functional experience working within the entertainment or hospitality industries, with a strong understanding of operational excellence and customer satisfaction.
About Us
Melbourne & Olympic Parks is a world-renowned, multi-venue precinct that showcases Melbourne to the world. We are committed to delivering exceptional customer experiences and creating a high-performance team that shares our passion for excellence.
What We Offer
- A dynamic and inclusive work environment that values diversity and creativity.
- Opportunities for professional growth and development in a fast-paced and exciting industry.
- A chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
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