Hospitality Operations
2 months ago
- To ensure the best experience for all customers from the Front Desk, Cowork, and Playground.
- Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
- Work closely with the tours & travels team.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To assist the process all guest check-ins and early check outs
- Provide sales support to the location
- Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
- Be the main contact to Selina Reservations center.
- Manage communication with guests and deal with complaints.
- Work closely with the back-office team, including inventories and reports.
- Learn how to order office supplies and materials by min and max list.
- Ensure standard customer service.
- Day-to-day support to the housekeeping department
- Create a community experience in collaboration with the community team.
- Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.
Besides the Selina ultimate learning experience... You also receive:
- Free Accommodation
- Full free access to the Selina CoWork spaces, culture, and wellness activities where you will connect with our unique environment and community.
- Your birthday is time off
- Voluntary Activities - Selina Gives Back
- Training Sessions 24/7
- No Dress Code & Pet-Friendly
- Discounts on Selina services and products
- 3 Free nights Accommodation (Dorms) in any Selina
- Currently enrolled in the university
- Able to provide a university agreement confirming the internship period
- Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.
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