Fitness First Member Support Consultant

5 days ago

Melbourne, Victoria, Australia Fitness First Full time

About Fitness First:

We are a globally recognised leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria.

Our mission is to empower people to put themselves First and lead fearless and extraordinary lives.

As an employer, we nurture, develop and celebrate our employees.

The opportunity:

Member Support Consultants (MSC's) at our QV Platinum club are the driving force behind our success.

No two days are the same as an MSC and you will have the opportunity to interact with people from all walks of life.

You will drive membership growth by performing outreach activities, generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness.

You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey.

Key Responsibilities:

  • Contribute to sales budget utilising sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximise sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create great member journeys via positive and personalised interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Involve yourself actively in member retention programs, inspiring members to continue their fitness journey
  • Maintain regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Requirements:

  • Current First Aid & CPR certificate
  • Problem-solving mindset
  • Gift for communication
  • Drive and goal focus
  • Team player
  • Customer-focused individual

We Offer:

  • A competitive salary of $60,000-$65,000, made up of base salary and commission, plus super
  • A complimentary Platinum Fitness First membership
  • Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group

We provide access to industry-leading learning and development content to elevate your professional and personal growth. Explore our FLG Learning Hub, Blinkist, and other resources to unlock your potential.

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