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Application Support Specialist

1 month ago

Sydney, New South Wales, Australia Nuvei Full time

Company Overview

Till Payments, a leading fintech company acquired by Nuvei, is revolutionizing customer payment experiences globally. Our mission is to create seamless and technology-led payment solutions that empower businesses.

Job Description

$120,000 - $180,000 per year (base salary) + benefits package

We are seeking a highly skilled Application Support Specialist to join our team in [Location]. As a key member of our infrastructure team, you will be responsible for providing proactive support for our Till Payments products and applications.

Responsibilities:

  • Monitor and maintain the health of our applications, ensuring high availability and performance
  • Collaborate with cross-functional teams to resolve issues and implement changes
  • Configure and deploy new features, adhering to IT change management processes
  • Lead incident management processes, including business communication, notification, and escalation
  • Develop and maintain internal knowledge management databases
  • Analyze trends and identify process improvement opportunities

Requirements:

  • Minimum 3 years of experience in application/production support or equivalent
  • Operational experience in high-availability, real-time payments processing environments
  • Strong documentation and communication skills
  • Analytical abilities, troubleshooting, and problem-solving skills
  • Experience with ITSM tools, such as ServiceNow or Jira Helpdesk
  • Passion for resolving customer issues and maintaining application availability

Technical Skills:

  • Integration/API-based product support skills
  • Understanding of cloud technologies and AWS services (RDS, ECS, Lambda)
  • Working knowledge of SQL, XML, HTML, and JSON

Benefits:

  • A competitive base salary ($120,000 - $180,000 per year)
  • A comprehensive benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and inclusive work environment