Application Support Specialist: Tech Innovator

1 month ago

Sydney, New South Wales, Australia Nuvei Full time
About Nuvei and Till Payments

Nuvei, a Canadian fintech powerhouse, has acquired Till Payments, an innovative company dedicated to creating seamless customer payment experiences globally. This acquisition marks an exciting development in the journey of both companies.

As they integrate their resources, Nuvei and Till Payments are united by a shared vision: to lead the way in payment technology with customer-first solutions that demystify the complexity around payments.

Till Payments simplifies the way businesses accept payments across online, in-store, mobile, unattended, and point-of-sale systems. With its agile and flexible approach, powered by cutting-edge technology, Till Payments aims to stay ahead in the evolving payments game.

Your Key Responsibilities as Application Support Specialist
  • Provide top-notch application support for Till Payments (Nuvei) products
  • Maintain the health of the applications through regular proactive monitoring and remediating any issues related to application availability and/or performance
  • Collaborate with external/internal support teams to ensure smooth functioning of the application and resolution of issues
  • Collaborate with internal/external developers for bug fixes/product enhancements
  • Execute incident management processes; business communication, notification, escalation, and ensuring root cause analysis is completed and permanent corrective actions are implemented
  • Be responsible for IT change management process including participation in Change Advisory Board (CAB) and performing impact assessment of potential changes executed by key service providers
  • Offer after-hours support for incidents and changes including participation in the 24/7 on-call roster
  • Support project work; production/non-production testing, operational support process/documentation, implementation support
  • Develop and maintain internal/external knowledgebase articles
  • Identify process improvement opportunities and proactively work to address this via implementing automated solutions
Requirements and Qualifications
  • Minimum 3 years in an application/production support role or equivalent preferably in the payments industry
  • Operational experience in a 24/7 high-availability, real-time payments processing environment
  • Strong documentation and communication skills
  • Strong analytical abilities, troubleshooting, and problem-solving skills
  • Experience in using ITSM tools e.g. ServiceNow, Jira Helpdesk
  • Poised to resolve customer Issues and maintain application availability
  • Pre/post verification testing activities before/after code deployment
  • Release and deployment management
  • Incident, problem, and Change management using ITIL best practices
About You and Your Skills
  • Knowledge of cloud technologies, web services, APIs
  • Performing API Testing via client test tools e.g. Postman, Insomnia.rest
  • Running/executing Python scripts
  • Able to review API documentation (internal + external) and test APIs
  • Able to review code from external developers - inline with in-house/external product APIs
  • Troubleshooting issues using logging tools e.g. Opensearch / AWS Cloudwatch
  • Proactive monitoring using APM tools like New Relic, Dynatrace etc.

We offer an estimated salary of $80,000 to $120,000 annually, depending on your location and experience.

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