High-Growth Application Support Specialist

4 days ago


Sydney, New South Wales, Australia Nuvei Full time

We are seeking a talented and motivated High-Growth Application Support Specialist to join our team at Nuvei, a leading fintech company. This is an exciting opportunity for a seasoned professional to make a real impact in our rapidly growing organization.

The successful candidate will have a strong background in application support, with a proven track record of delivering exceptional results in high-pressure environments. As a key member of our support team, you will be responsible for providing top-notch support for our Till Payments products, ensuring seamless customer payment experiences globally.

In this role, you will collaborate closely with internal and external stakeholders to resolve complex technical issues, prioritize tasks, and manage multiple projects simultaneously. You will also be responsible for maintaining the health of our applications, conducting proactive monitoring, and remediating any issues related to application availability and performance.

To excel in this position, you should possess a minimum of 3 years of experience in an application/production support role, preferably in the payments industry. Operational experience in a 24/7 high-availability, real-time payments processing environment is also essential.

Our ideal candidate will be a strong communicator with excellent documentation skills, able to analyze complex problems, and provide effective solutions. They will also have experience with ITSM tools such as ServiceNow or Jira Helpdesk.

If you are passionate about resolving customer issues and maintaining application availability, we encourage you to apply for this exciting opportunity.



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