Ubank Application Support Specialist

1 month ago

Sydney, New South Wales, Australia Ubank Full time
Role Overview

The Ubank Application Support Specialist is a vital position responsible for ensuring the smooth operation of our suite of applications. Reporting directly to the Banking and Enterprise Applications Manager, this role plays a crucial part in driving operational efficiency and meeting the needs of our organisation.

About Us

At Ubank, we empower the digital generation to achieve financial success. Our daily money companion brings together smart features, real-time insights, and the ability for customers to see their money in one place. We want to help them save more, understand their spending, and own their home faster.

Key Responsibilities
  • Collaborative Support: Work closely with IT and business units to guarantee applications meet operational requirements and support business objectives.
  • Process Optimisation: Contribute to efforts aimed at enhancing processes and adhering to best practices in maintenance, support, and deployment of applications, striving for service excellence.
  • Application Maintenance: Provide essential support and maintenance for applications, including routine updates and patch applications to ensure systems operate efficiently.
  • System Environment Optimisation: Offer recommendations for optimising application environments to improve performance and reliability based on observed trends and issues.
  • Third-Party Liaison: Support interactions with third-party vendors and solution providers to ensure integrated services work seamlessly and meet performance standards.
  • Support Recovery and Continuity Efforts: Aid in developing and implementing recovery and business continuity plans to reduce downtime and ensure quick service restoration in case of disasters.
  • Risk Identification and Compliance Support: Assist in identifying operational risks and ensuring applications compliance with relevant standards and regulations to protect business operations.
Required Skills and Qualifications
  • Banking and Financial Services Experience: A strong background in banking and financial services is essential for this role.
  • Technical Expertise: Experience with CRM systems, Genesys Cloud, HCM, or Banking Systems is required.
  • Problem-Solving and Communication Skills: Strong problem-solving and communication skills are necessary for success in this position.
  • IT Infrastructure and Regulatory Compliance: Understanding of IT infrastructure, cloud services, software development life cycles, and regulatory compliance in the financial industry is expected.
  • Certifications: Relevant certifications such as ITIL 4, COBIT, or CISM are preferred but not mandatory.
Benefits
  • Hybrid Working Model: Enjoy a hybrid working model with three days in our central Sydney CBD office located above Wynyard station.
  • Collaborative Culture: Be part of a highly collaborative and positive culture that values teamwork and open communication.

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