Tour Group Operations Coordinator

1 month ago


Melbourne Airport, Australia Lotte Duty Free Full time
About the Role

The Tour Group Administrator will be responsible for the administration of tour groups, managing bookings, planning, and informing locations about arrivals. This role requires a high level of customer service and the ability to work effectively in a team environment.

Key Responsibilities

Register data related to tour groups and file documentation
Maintain close liaison with the Tour Group Manager and management team
Maintain the central repository for registered Tour Leaders
Complete registration forms and ensure compliance
Create and generate corresponding invoices
Track uncollected commissions
Prepare check requisitions for tour groups
Be aware of and adhere to airport security, emergency, and health and safety procedures
Complete activities and actively support and promote initiatives to create and grow sales in the PRC tour group market
Review all commission documents and ensure compliance and accuracy on a daily basis
Maintain all commission payments data, including cash payments and bank transfer payments
Complete all commission reports daily and monthly
Respond to all commission inquiries from both external and internal departments

About Us

Lotte Duty Free is a global retailer with a passion for showcasing exclusive luxury beauty, fragrance, and cosmetic brands. Our stores provide an exclusive shopping experience that cannot be found anywhere else. We are committed to our team and offer a supportive culture with opportunities for development.

What We Can Offer You

In addition to an attractive salary, you will have access to our personalized employee benefits program and amazing pop-up product sales not found in any other industry. We offer a professional but casual working environment and believe in rewarding team members for individual and team success.

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