Field Service Supervisor Leader

3 days ago


Toowoomba City, Australia Cummins Full time

Are you a seasoned professional with a passion for delivering exceptional customer service and technical expertise? We are seeking a motivated Field Service Supervisor to lead our team of experienced technicians in providing top-notch support to our customers.

About the Role:

We are looking for a highly skilled and organized individual to manage a team of 7 field technicians. As a Field Service Supervisor, you will be responsible for ensuring that all repairs are completed efficiently and effectively, while maintaining strong relationships with our customers.

Key Responsibilities:

  • Lead a team of experienced technicians to provide technical support and guidance
  • Manage and prioritize repair schedules to meet customer needs and business objectives
  • Ensure all repairs are completed to a high standard, adhering to Cummins' quality standards
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with internal teams to resolve complex issues and drive business growth

Requirements:

To be successful in this role, you will need:

  • A minimum of significant field service work experience
  • Expert-level knowledge of engine products and technologies
  • Excellent customer service and communication skills
  • Ability to coach and develop junior technicians
  • Strong problem-solving and analytical skills

What We Offer:

In return for your hard work and dedication, we offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience. You will also enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

About Us:

Cummins is a global power leader that designs, manufactures, distributes and services diesel and natural gas engines and related technologies. Our mission is to make people's lives better by powering their homes, businesses, and communities.



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