**Field Service Team Leader**

2 days ago


Toowoomba City, Australia Cummins Full time
Overview

Cummins is a leading provider of diesel and natural gas engines, with a strong presence in the field service sector. We are seeking an experienced Field Service Supervisor to lead our team of 7 technicians.

Job Description

The successful candidate will be responsible for providing technical guidance and support to our customers, diagnosing and repairing complex engine issues, and ensuring prompt and efficient attention to customer needs.

Key Responsibilities:

  • Establish and maintain productive customer relationships
  • Diagnose and repair complex engine issues using specialized tools and procedures
  • Perform preventative maintenance activities as per documented schedules and standards
  • Coach and develop technicians and/or apprentices
  • Complete required documentation, such as service worksheets and timesheets
  • Identify additional sales and service opportunities with customers
Required Skills and Qualifications

Education and Experience:

  • Aptitude Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit
  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

  • Significant field service work experience
  • Expert level knowledge of and/or experience with engine products
  • Customer service experience
  • Experience providing technical advice and coaching to more junior technicians (preferred)
Salary

We offer a competitive salary of $95,000 per year, based on location and experience.

Benefits

Cummins offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Others

This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction.



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