Field Service Team Lead

4 days ago


Toowoomba, Queensland, Australia Cummins Inc. Full time

Compensation Package: The salary for this position is estimated to be around $90,000-$110,000 per annum.

About the Role

We are seeking an experienced Field Service Supervisor to join our team at Cummins Inc. This role offers a unique opportunity to work with a variety of engine products and provide technical support to customers in the field.

The successful candidate will be responsible for managing a team of 7 field technicians, ensuring prompt and efficient attention to customer needs, and diagnosing and executing complex repairs on engine products.

This is a fantastic opportunity for a motivated individual who is looking to take their career to the next level and lead a team of skilled technicians.

Key Responsibilities
  • Establish and maintain productive customer relationships.
  • Diagnose and execute complex repairs on engine products at the customer's site.
  • Manage a team of 7 field technicians, providing coaching and development opportunities.
  • Escalate unresolved issues to product specialists or supervisor.
  • Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents.
Required Skills and Qualifications
  • Significant field service work experience.
  • Expert-level knowledge of and/or experience with engine products.
  • Customer service experience.
  • Experience providing technical advice and coaching to more junior technicians (preferred).
  • Vocational diploma from a relevant technical institution (preferred).
Benefits
  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.


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