Field Service Team Lead
4 days ago
Compensation Package: The salary for this position is estimated to be around $90,000-$110,000 per annum.
About the RoleWe are seeking an experienced Field Service Supervisor to join our team at Cummins Inc. This role offers a unique opportunity to work with a variety of engine products and provide technical support to customers in the field.
The successful candidate will be responsible for managing a team of 7 field technicians, ensuring prompt and efficient attention to customer needs, and diagnosing and executing complex repairs on engine products.
This is a fantastic opportunity for a motivated individual who is looking to take their career to the next level and lead a team of skilled technicians.
Key Responsibilities- Establish and maintain productive customer relationships.
- Diagnose and execute complex repairs on engine products at the customer's site.
- Manage a team of 7 field technicians, providing coaching and development opportunities.
- Escalate unresolved issues to product specialists or supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents.
- Significant field service work experience.
- Expert-level knowledge of and/or experience with engine products.
- Customer service experience.
- Experience providing technical advice and coaching to more junior technicians (preferred).
- Vocational diploma from a relevant technical institution (preferred).
- A competitive salary package.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
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