High-Performance Field Service Leader
5 days ago
Company Overview:
">Cummins is a leading manufacturer of diesel and natural gas engines, offering innovative solutions for the power generation market.
">Job Summary:
">We are seeking a motivated and experienced Field Service Supervisor to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer service, ensuring timely and efficient repair of engine products, and providing technical support to our customers.
">About You:
">To succeed in this role, you should have significant field service work experience, expert-level knowledge of engine products, and excellent customer service skills. You will be accountable for monthly targets and will work closely with our team to deliver results aligned with KPIs.
">Responsibilities:
">- ">
- Establish and maintain productive customer relationships, ensuring prompt and efficient attention to customer needs.">
- Diagnose and execute complex repairs to engine products at the customer's site, applying specialized tools and following documented procedures and policies.">
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.">
- Escalate unresolved issues to product specialists or supervisor.">
- Coach and develop technicians and/or apprentices, transferring knowledge and experience to others.">
- Complete required documentation, including service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.">
- Identify additional sales and service opportunities with customers.">
- Complete training in line with skill and business requirements.">
- Maintain service vehicle and tools for cleanliness and proper operation.">
- Evaluate new products, services, or processes to identify potential improvements.">
Requirements:
">- ">
- Bachelor's degree in a relevant field or equivalent work experience.">
- Significant field service work experience, preferably in the engine industry.">
- Expert-level knowledge of engine products, including Cummins and Original Equipment Manufacturer (OEM) products.">
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and management.">
- Proven problem-solving and analytical skills, with the ability to diagnose and resolve complex issues.">
- Able to work independently and collaboratively as part of a team.">
- Familiarity with diagnostic tools and software, such as mechanical and electronic service tools.">
- Ability to adapt to changing priorities and deadlines.">
- A valid driver's license and local driving permit.">
Preferred Qualifications:
">- ">
- Apprentice Trained Engine Technician certification.">
- Vocational diploma from a relevant technical institution.">
- Experience providing technical advice and coaching to more junior technicians.">
- Knowledge of Health, Safety, and Environmental policies and procedures.">
- Language proficiency in English.">
Compensation Package:
">The salary range for this position is approximately $90,000 - $110,000 per annum, depending on experience and qualifications. This package also includes a comprehensive benefits program, which includes health insurance, retirement savings plan, paid time off, and other perks.
">Location:
">This position is based in [Location]. The successful candidate will be required to travel extensively within the region to perform service work and attend meetings.
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