Field Service Team Lead

3 days ago


Toowoomba, Queensland, Australia Cummins Inc. Full time
Job Description

We are seeking a highly skilled and experienced Field Service Team Lead to join our team at Cummins Inc.

About the Role:

This is a critical position that requires exceptional leadership skills, technical expertise, and strong communication abilities. As a Field Service Team Lead, you will be responsible for leading a team of 7 field technicians, providing technical advice and coaching, and ensuring prompt and efficient attention to customer needs.

Key Responsibilities:

  • Establish and maintain productive customer relationships
  • Diagnose and execute complex repairs to engine products at customer sites
  • Escalate unresolved issues to product specialists or supervisor
  • Coach and develop technicians and/or apprentices
  • Maintain service vehicles and tools for cleanliness and proper operation

Requirements:

To be successful in this role, you will need:

  • A Vocational diploma from a relevant technical institution
  • Locally valid driving permit
  • Significant field service work experience
  • Expert-level knowledge of and/or experience with engine products
  • Customer service experience

Competencies:

You will be expected to demonstrate:

  • Effective communication and problem-solving skills
  • Strong leadership and teamwork abilities
  • Ability to work independently and as part of a team
  • Adaptability and flexibility in a fast-paced environment

Benefits:

We offer a competitive salary and benefits package, including:

  • $85,000 - $110,000 per year (estimated)
  • Comprehensive health insurance
  • Retirement plan matching
  • Paid time off and holidays

Location:

This role is based in [Location], but may require travel to other locations as needed.



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