Field Service Supervisor

3 months ago

Toowoomba, Australia Cummins Inc. Full time

DESCRIPTION

GPP Database Link (

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customers site.

Key Responsibilities:

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

RESPONSIBILITIES

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organizations goals.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant field service work experience

Expert level knowledge of and/or experience with engine products

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

QUALIFICATIONS

Looking for a motivated team leader with the ability to bring the best out of a team. Be the main contact for the customer, deliver results for the business aligned with KPI's. Give direction to a motivated team of 7 field technicians. Customer service and support is critical for the business and team. Be accountable for monthly targets.

  • Field Service Supervisor

    1 month ago

    Toowoomba, Queensland, Australia Cummins Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Supervisor to join our team at Cummins Inc. As a key member of our field service team, you will be responsible for providing technical support and guidance to our customers and technicians.Key Responsibilities:Establish and maintain productive customer relationships and ensure prompt...

  • Field Service Supervisor

    3 weeks ago

    Toowoomba City, Australia Cummins Full time

    Job Title: Field Service SupervisorAs a Field Service Supervisor at Cummins, you will be responsible for leading a team of field technicians to provide exceptional customer service and support. Your primary goal will be to ensure prompt and efficient attention to customer needs, while maintaining a high level of technical expertise.Key...

  • Field Service Supervisor

    4 weeks ago

    Toowoomba City, Australia Cummins Full time

    Job Title: Field Service SupervisorAs a Field Service Supervisor at Cummins, you will be responsible for leading a team of field technicians to provide exceptional customer service and support. Your primary goal will be to ensure prompt and efficient attention to customer needs, while maintaining a high level of technical expertise and adhering to company...

  • Field Service Supervisor

    3 weeks ago

    Toowoomba City, Australia Cummins Full time

    Job Title: Field Service SupervisorAs a Field Service Supervisor at Cummins, you will be responsible for leading a team of field technicians to provide exceptional customer service and support for our engine products.Key Responsibilities:Establish and maintain productive customer relationships to ensure prompt and efficient attention to customer...

  • Field Service Supervisor

    4 weeks ago

    Toowoomba City, Australia Cummins Full time

    Job Title: Field Service SupervisorAs a Field Service Supervisor at Cummins, you will be responsible for leading a team of field technicians to provide exceptional customer service and support for our engine products.Key Responsibilities:Establish and maintain productive customer relationships to ensure prompt and efficient attention to customer...

  • Field Service Supervisor

    2 weeks ago

    Toowoomba City, Australia Cummins Full time

    **Job Summary**We are seeking a highly skilled Field Service Supervisor to join our team at Cummins. As a key member of our service operations team, you will be responsible for providing technical support and guidance to our customers and field technicians.Key Responsibilities:Diagnose and repair complex engine products at customer sitesProvide technical...

  • Field Service Supervisor

    2 weeks ago

    Toowoomba City, Australia Cummins Full time

    Job SummaryCummins is seeking a highly skilled Field Service Supervisor to join our team. As a key member of our field service team, you will be responsible for providing technical support and guidance to our customers and technicians.Key Responsibilities:Diagnose and repair complex engine products at customer sitesProvide technical support and guidance to...

  • Resident Field Service Supervisor

    3 days ago

    Toowoomba City, Australia Komatsu Australia Pty Ltd Full time

    Join Our Team as a Resident Field Service SupervisorKomatsu Australia is seeking a skilled and motivated Resident Field Service Supervisor to lead our team of experienced Field Service Technicians in the Western region of South East Queensland.About the RoleThis is a unique opportunity to guide, mentor, and coordinate a skilled group of diesel mechanics who...

  • Field Service Supervisor

    2 weeks ago

    Toowoomba, Queensland, Australia Cummins Inc. Full time

    Job Summary:Cummins Inc. is seeking a highly skilled Field Service Supervisor to join our team. As a key member of our field service team, you will be responsible for leading a team of 7 field technicians in providing technical support and repair services to our customers.Key Responsibilities:Establish and maintain productive customer relationships to ensure...

  • Field Service Supervisor

    2 weeks ago

    Toowoomba, Queensland, Australia Cummins Inc. Full time

    Job Summary:We are seeking a highly skilled Field Service Supervisor to join our team at Cummins Inc. The successful candidate will be responsible for leading a team of field technicians in the diagnosis and repair of complex engine products at customer sites.Key Responsibilities:Establish and maintain productive customer relationships to ensure prompt and...

  • Field Service Supervisor

    1 week ago

    Toowoomba, Queensland, Australia Cummins Inc. Full time

    Job Summary:Cummins Inc. is seeking a highly skilled Field Service Supervisor to lead our team of technical experts in diagnosing and executing complex repairs to engine products at customer sites.Key Responsibilities:Establish and maintain productive customer relationships, ensuring prompt and efficient attention to customer needs.Apply specialized tools...

  • Field Service Supervisor

    1 week ago

    Toowoomba City, Australia Cummins Full time

    Job SummaryCummins is seeking a highly skilled Field Service Supervisor to join our team. As a key member of our field service team, you will be responsible for diagnosing and executing complex repairs to engine products at customer sites.Key Responsibilities:Establish and maintain productive customer relationships, ensuring prompt and efficient attention to...

  • Resident Field Service Supervisor

    2 weeks ago

    Toowoomba City, Australia Komatsu Australia Pty Ltd Full time

    Job Opportunity:We are seeking a highly motivated and experienced Resident Field Service Supervisor to lead our team of skilled Field Service Technicians in the Western region of South East Queensland.Key Responsibilities:Oversee the day-to-day operations of our field service activities, ensuring safety, efficiency, and profitability.Manage workflow,...

  • Field Service Supervisor

    17 hours ago

    Toowoomba City, Australia Cummins Full time

    Job Summary:We are seeking a highly skilled Field Service Supervisor to join our team at Cummins. As a technical specialist, you will be responsible for diagnosing and executing complex repairs to engine products at the customer’s site.Key Responsibilities:Establish and continually develop productive customer relations, ensuring prompt and efficient...

  • Field Service Lead

    3 days ago

    Toowoomba City, Australia Cummins Full time

    Cummins Field Service Supervisor RoleWe are seeking a seasoned Field Service Supervisor to lead our team of experienced technicians. As a key member of our Cummins team, you will be responsible for delivering exceptional customer service, leading by example, and resolving complex technical issues.Key Responsibilities:Establish and maintain strong customer...

  • Field Service Team Leader

    3 days ago

    Toowoomba, Queensland, Australia Cummins Inc. Full time

    As a Field Service Supervisor at Cummins Inc., you will be responsible for leading a team of skilled technicians to diagnose and execute complex repairs to engine products at customers' sites. Your primary focus will be on establishing and maintaining productive customer relationships, ensuring prompt and efficient attention to customer needs.Key...

  • Field Service Technician

    5 months ago

    Toowoomba, Australia Cummins Full time

    We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what **#LifeAtCummins** is all about. We are looking for talented Field Service Technician's to join our team specialising in engine repairs and maintenance for our **Toowoomba** branch. **In this role, you will...

  • Field Service Technician

    4 weeks ago

    Toowoomba, Queensland, Australia Cummins Inc. Full time

    Job SummaryWe are seeking a skilled Field Service Technician to join our team at Cummins Inc. in Toowoomba. As a key member of our service team, you will be responsible for delivering exceptional service to our customers across various industries, including automotive, mining, and power generation.Key ResponsibilitiesComplete repairs and maintenance of heavy...

  • Field Service Technician

    1 month ago

    Toowoomba, Queensland, Australia Cummins Inc. Full time

    Job SummaryWe are seeking a skilled Field Service Technician to join our team at Cummins Inc. in Toowoomba. As a key member of our service team, you will be responsible for delivering exceptional service to our customers across various industries, including automotive, mining, and power generation.Key ResponsibilitiesComplete repairs and maintenance of heavy...

  • Field Service Technician

    4 weeks ago

    Toowoomba, Queensland, Australia Cummins Inc. Full time

    Job SummaryWe are seeking a skilled Field Service Technician to join our team at Cummins Inc. in Toowoomba. As a key member of our service team, you will be responsible for delivering exceptional service to our customers across various industries, including automotive, mining, and power generation.Key ResponsibilitiesComplete repairs and maintenance of heavy...