Field Service Lead

3 weeks ago


Toowoomba City, Australia Cummins Full time

Cummins Field Service Supervisor Role

We are seeking a seasoned Field Service Supervisor to lead our team of experienced technicians. As a key member of our Cummins team, you will be responsible for delivering exceptional customer service, leading by example, and resolving complex technical issues.

Key Responsibilities:

  • Establish and maintain strong customer relationships to ensure prompt and efficient attention to customer needs.
  • Diagnose and execute complex repairs to engine products at customer sites, applying specialized tools and documented procedures.
  • Perform preventative maintenance activities as per documented schedules and standards on engines and related components.
  • Escalate unresolved issues to product specialists or supervisor, and provide coaching and development opportunities for junior technicians.
  • Complete required documentation, including service worksheets, timesheets, warranty claims, and quality documents.
  • Identify additional sales and service opportunities with customers, and ensure adherence to all relevant Health, Safety, and Environmental policies.

Requirements:

  • Significant field service work experience.
  • Expert-level knowledge of and/or experience with engine products.
  • Customer service experience.
  • Experience providing technical advice and coaching to junior technicians.

What We Offer:

  • A dynamic and supportive team environment.
  • Opportunities for growth and development.
  • A competitive compensation package.


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