Field Service Lead
3 weeks ago
Cummins Field Service Supervisor Role
We are seeking a seasoned Field Service Supervisor to lead our team of experienced technicians. As a key member of our Cummins team, you will be responsible for delivering exceptional customer service, leading by example, and resolving complex technical issues.
Key Responsibilities:
- Establish and maintain strong customer relationships to ensure prompt and efficient attention to customer needs.
- Diagnose and execute complex repairs to engine products at customer sites, applying specialized tools and documented procedures.
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components.
- Escalate unresolved issues to product specialists or supervisor, and provide coaching and development opportunities for junior technicians.
- Complete required documentation, including service worksheets, timesheets, warranty claims, and quality documents.
- Identify additional sales and service opportunities with customers, and ensure adherence to all relevant Health, Safety, and Environmental policies.
Requirements:
- Significant field service work experience.
- Expert-level knowledge of and/or experience with engine products.
- Customer service experience.
- Experience providing technical advice and coaching to junior technicians.
What We Offer:
- A dynamic and supportive team environment.
- Opportunities for growth and development.
- A competitive compensation package.
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