Loyalty Program Manager

4 weeks ago


Hawthorn East, Victoria, Australia Coles Full time
About the Role

We are seeking an experienced Program Manager to join our Loyalty and Customer Continuity team. As a key member of our team, you will be responsible for managing the end-to-end program of work for LBI (Collectable, Continuity and Consumer Promotion) marketing programs.

Key Responsibilities:

  • Manage the plan ensuring effective running of the project day to day, through chairing meetings, documenting actions/risks.
  • Report weekly on program performance to Head of and GM and deliver end of program review.
  • Manage daily relationship key external loyalty partners.
  • Ensure all key areas of the business are informed and briefed on program at the appropriate time.
  • Actively identify areas of improvement within program delivery and build plan to execute.

Requirements:

  • 5 years of experience in a marketing-facing project management role with a strong track record of managing multiple concurrent projects end-to-end, from planning to execution phases.
  • Strong commercial, financial and analytical skills.
  • Strong engagement with senior leadership.
  • Ability to present to leadership and large forums.
  • Ability to problem solve across multiple teams and manage projects through ambiguity.
  • Budget management across multiple projects.
  • Tertiary Degree – Marketing or Similar.

About Us:

Coles Group is a leading Australian retailer with a strong commitment to customer satisfaction and community involvement. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.

What We Offer:

  • Flexible work arrangements.
  • Additional leave and parental leave entitlements.
  • Opportunities for professional growth and development.

How to Apply:

Apply now to take your next step into something bigger.



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