Customer Claims Advocate

6 days ago


North Lakes, Queensland, Australia Open Full time
About the Role

We are seeking a talented Claims Specialist to join our Customer Operations team at Open, a leading insurance provider. This is an exciting opportunity for you to make a real impact in our customers' lives.

Job Description

In this role, you will be responsible for managing customer claims from initiation to completion. Your primary focus will be on ensuring that our customers receive exceptional service and experience minimal disruption to their lives.

You will work closely with our suppliers to maintain strong relationships and achieve the best outcomes for our customers. Additionally, you will need to accurately assess coverage and make determinations on Car or Home claims, communicate with customers via phone and email, and determine liability based on the information provided.

Key Responsibilities:
  • Manage customer claims to fulfilment
  • Communicate with customers via phone and email
  • Accurately assess coverage and make determinations on Car or Home claims
  • Determine liability based on the information provided
Requirements

To succeed in this role, you will need to possess excellent communication and problem-solving skills. You should be able to work effectively in a fast-paced environment and prioritize tasks efficiently.

You will also need to have basic computer skills and be proficient in using software applications such as Microsoft Office.

What We Offer

As a Claims Specialist at Open, you can expect a competitive salary of $60,000 - $80,000 per year, depending on your level of experience. You will also have access to comprehensive training and development programs to help you grow your career.

We offer a dynamic and inclusive work environment where you can thrive and contribute to our mission of delivering exceptional insurance experiences. Our team is passionate about solving complex problems and making a positive impact on people's lives.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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