Senior Claims Manager

2 days ago


North Lakes, Queensland, Australia Auto & General Full time
Secure a Rewarding Career as a Senior Claims Manager

We are seeking an experienced Senior Claims Manager - Vulnerable Customers to join our team at Auto & General. This is an excellent opportunity for a skilled professional to take on a challenging role and make a meaningful impact in the lives of our customers.

About the Role:

In this critical position, you will be responsible for managing a portfolio of complex claims involving vulnerable customers. Your expertise and empathetic approach will ensure that these individuals receive the support they need during difficult times. As a key member of our team, you will collaborate with internal stakeholders to coordinate claim finalization, identify potential risks, and provide exceptional customer service.

Key Responsibilities:

  • Manage a portfolio of high-value and sensitive claims for vulnerable customers
  • Review each referred claim for acceptance in line with relevant policies and procedures
  • Coordinate claim finalization through collaboration with internal teams
  • Identify and address potential risks or compliance issues
  • Provide exceptional customer service and support throughout the claims process

Requirements:

To succeed in this role, you will require:

  • Excellent communication and interpersonal skills
  • Experience in insurance or a related field, preferably with a focus on vulnerable customers
  • Strong analytical and problem-solving abilities
  • Ability to work collaboratively in a fast-paced environment

What We Offer:

We provide a competitive salary of $95,000 - $110,000 per annum, depending on experience, as well as a range of benefits, including:

  • Paid parental leave and other family-friendly benefits
  • A generous employee discount program
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

About Us:

Auto & General is a leading insurer dedicated to providing innovative solutions to safeguard the future of our customers. With a strong commitment to integrity and excellence, we strive to build lasting relationships with our customers, partners, and employees.



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