Senior Claims Manager
2 days ago
We are seeking an experienced Senior Claims Manager - Vulnerable Customers to join our team at Auto & General. This is an excellent opportunity for a skilled professional to take on a challenging role and make a meaningful impact in the lives of our customers.
About the Role:
In this critical position, you will be responsible for managing a portfolio of complex claims involving vulnerable customers. Your expertise and empathetic approach will ensure that these individuals receive the support they need during difficult times. As a key member of our team, you will collaborate with internal stakeholders to coordinate claim finalization, identify potential risks, and provide exceptional customer service.
Key Responsibilities:
- Manage a portfolio of high-value and sensitive claims for vulnerable customers
- Review each referred claim for acceptance in line with relevant policies and procedures
- Coordinate claim finalization through collaboration with internal teams
- Identify and address potential risks or compliance issues
- Provide exceptional customer service and support throughout the claims process
Requirements:
To succeed in this role, you will require:
- Excellent communication and interpersonal skills
- Experience in insurance or a related field, preferably with a focus on vulnerable customers
- Strong analytical and problem-solving abilities
- Ability to work collaboratively in a fast-paced environment
What We Offer:
We provide a competitive salary of $95,000 - $110,000 per annum, depending on experience, as well as a range of benefits, including:
- Paid parental leave and other family-friendly benefits
- A generous employee discount program
- Ongoing training and development opportunities
- A dynamic and supportive work environment
About Us:
Auto & General is a leading insurer dedicated to providing innovative solutions to safeguard the future of our customers. With a strong commitment to integrity and excellence, we strive to build lasting relationships with our customers, partners, and employees.
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